Barclays is hiring a permanent Vice President - Customer Care Lead for its India COO Customer Care BUK division in Maharashtra. This role involves leading a multi-site operations unit, managing process performance to meet strict Service Level Agreements and business targets. The incumbent will drive a culture of continuous improvement, foster strong relationships with stakeholders across Barclays, and oversee day-to-day customer care operations. Required experience includes proficiency with MS Office for data analysis and reporting, a background in banking operations, and the ability to manage performance and implement process enhancements in a regulated environment.