Vice President, Human Resource Outsourcing (HRO) Operations

Domain Lead \- HRO \- Employee Lifecycle Management**Ready to turn bold ideas into real\-world impact?**

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry\-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large\-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast\-moving, innovation\-driven environment, love building and deploying cutting\-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

• *Job Description**

Inviting applications for the role of Vice President Human Resource Outsourcing (HRO) Operations! In this role the Global Operating Leader (GOL) will be accountable for leading a large team to run overall process quality and exceed customer expectation in delivering quality service business partnership and digital transformation. The GOL will act as the first point of business contact for client will be responsible for measuring operation and transformation performance with metrics to drive transparency accountability and business service agreement adherence. Partnering with Transformation leaders and Relationship Management team the GOL will lead business priority alignment connect process thread and drive the execution of agreed transformation projects. Responsibilities: \- Responsible to lead Large scale HR operations across HR processes including Talent Acquisition \& Mobility; \- Digital Employee Experience; \- Talent Development Performance administration total rewards admin mass restructuring process and HR analytics \- Be Technology Savvy to work with solutions \& transformation teams to drive viable tech solutions driving Operating efficiency \- Front ending the clients the candidate should have capability to understand requirements and customer expectations and be able to design \& deliver solutions \- Will be required to deliver End to End business impact and drive productivity to ensure bestin class implementations / streamline operations \- Should be able to manage Service delivery right from inception to steady state. \- Should be able to understand the changing environment/ client needs and providing solutions \- Ability to manage Large Span of complex business and operations teams. \- Partner with service line leaders and regional leadership to ensure service quality adherence and accountability to respective business service agreement \- Be the First point of contact for business escalation \- Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. \- Accountable to operation run metrics process health measurement and business review process \- Ability to partner with cross functional teams to drive improvements and change management Governance \- An Accountable to drive seamless process hands off. \- Provide visibility of silos defect hands off defect develop solution and drive outcome \- Solve defect analytics and solution at the source. \- Responsible for respective business sub process metrics business reviews closing issue log effort suckers and transformation metrics. \- Work with process business and enabling teams to drive a sustainable operating mechanism. \- Drive an effective multi\-tiered governance mechanism to effectively build trust via operations and develop on existing perception with decision makers; \- address tactical and strategic governance Business relationship management \- Accountable for insight on existing landscape and potential growth areas \- Driving positive NPS score. \- Carry out client satisfaction surveys and reviews for the respective functions \- Maintain and build strategic relationship with Segment \& Sub\-segment CX Os and Global Controllers**Qualifications**

Bachelors \- Commerce, Bachelors \- Economics, Bachelors \- Finance, Masters \- Business Administration, Masters \- Business Analytics**Certifications**

SHRM\-SCP \- Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)**Required Skills**

Budgeting, Cloud Computing, Data Analytics, Digital Certificates, Employee Consultation, Employee Data Management, Employee Experience, Employee Grievances, Employee Lifecycle Management, Employee Relations, Ethical Compliance, Experience Design (Including Customer/User Experience), Global Payroll, User Experience (UX), Workday Compensation, Workday Payroll**Language**

English**Language Proficiency \-**

Proficient \- C2**Additional Job Location \-**

• *Job Type**

Regular**Master Skill List \-**

HRO \- Employee Lifecycle Management**Remote Type \-**

Office**Work Shift \-**

Rotating (India)**Why join Genpact?**

• **Lead AI\-powered transformation** – Drive innovation and solve real\-world business challenges that matter
• **Make an impact** – Help global enterprises solve business challenges that matter
• **Accelerate your career** – Gain hands\-on experience, mentorship, and world\-class learning opportunities to stay ahead
• **Work with the best** – Join 140,000\+ bold thinkers and problem\-solvers who push boundaries every day
• **Thrive in a values\-driven culture** – Our courage, curiosity, and incisiveness \- built on a foundation of integrity and inclusion \- allow your ideas to fuel progress

Come join the 140,000\+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.