Voice and non voice

Voice responsibilities

Handle inbound (and outbound, if applicable) calls professionally

Listen actively, identify the issue, and resolve it on the first call where possible

Meet targets for average handle time, call quality, and CSAT

Document call details accurately in the CRM

Non\-voice responsibilities

Respond to customer queries via live chat, email, and social channels

Manage multiple chats at once while keeping response quality high

Write clear, grammatically correct, empathetic messages

Meet response\-time and resolution\-time SLAs

Pay: ₹15,000\.00 \- ₹22,000\.00 per month

Benefits

• Flexible schedule

Work Location: In person