Voice Process Executive

• *Job Summary**

We are looking for enthusiastic and dynamic **Voice Process Executives** to join our growing team. The ideal candidate should have excellent communication skills and be comfortable handling inbound and outbound calls, customer inquiries, follow\-ups, and client coordination. Freshers with good communication skills are welcome, while experienced candidates from BPO, Telecalling, Customer Support, Customer Service, Sales, or International Voice Process backgrounds are preferred.

• *Job Responsibilities**

• Handle inbound and outbound customer calls professionally.
• Explain company services and provide accurate information to clients.
• Follow up with potential customers and maintain regular communication.
• Generate and qualify leads through telecalling.
• Schedule appointments and coordinate with the sales/counselling team.
• Resolve customer queries and maintain a high level of customer satisfaction.
• Maintain accurate records in CRM or company software.
• Achieve daily calling targets, follow\-up targets, and productivity goals.
• Coordinate with internal departments to ensure smooth customer service.
• Maintain proper call quality, professionalism, and customer engagement.

• *Required Skills**

• Excellent verbal communication skills in English and Hindi (additional languages are an advantage).
• Good convincing and negotiation skills.
• Customer\-focused attitude.
• Basic computer knowledge and MS Office.
• Ability to multitask and work under pressure.
• Positive attitude with strong interpersonal skills.
• Good listening and problem\-solving skills.
• Ability to achieve daily and monthly targets.

• *Eligibility**

• Freshers are welcome to apply.
• Experienced candidates from Voice Process, Telecalling, Customer Support, Customer Care, BPO, Call Center, Telesales, Inside Sales, or Customer Service are preferred.
• Graduation or Intermediate (12th Pass) can apply.
• Immediate joiners will be preferred.

• *Job Details**

• Job Role: Voice Process Executive
• Department: Customer Support / Customer Service / BPO
• Employment Type: Full\-Time
• Shift: Day Shift
• Work Location: Hyderabad
• Salary: Best in the industry \+ Performance Incentives
• Weekly Off: As per company policy

Pay: ₹15,000\.00 \- ₹30,000\.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Life insurance

Work Location: In person