Overview
Location: Hyderabad, India
Salary: N/A
About Us
Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best\-in\-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.
When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.
Job Description
Job ID
2601731
Category
Technology
Date posted
06/10/2026
Role Title:VP\- Release Train Engineer/Tech Program Manager (L12\)
Company Overview :Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
We have recently been ranked \#2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid\-Sized Companies, ranked \#3 among Top Rated Companies for Women, and Top\-Rated Financial Services Companies.
We provide best\-in\-class employee benefits and programs that cater to work\-life integration and overall well\-being.
We provide career advancement and upskilling opportunities for all to take up leadership roles.
We are seeking a dynamic VP, SAFe Release Train Engineer (RTE) to lead multiple Agile Release Trains composed of Scrum and Kanban teams focused on ServiceNow \& workforce experience. The ideal candidate will drive agile execution, aligning teams to business outcomes, accelerating value delivery, and enhancing operational resiliency. This leadership role requires expertise in SAFe practices, DevOps integration, and scaling Agile in regulated industries such as financial services or energy. Strong servant leadership, stakeholder collaboration, and continuous improvement skills are essential.
Lead Agile Scrum/Kanban teams focused on the ServiceNow platform, driving modernization and governance to deliver critical IT service solutions. Coach teams on Agile best practices, enforce governance standards, and collaborate with senior leaders to ensure successful project delivery and alignment with enterprise goals. Drive innovation, process improvements, and sustainable outcomes supporting mission\-critical initiatives.
Lead large/enterprise Agile initiative, utilizing the Scaled Agile Framework (SAFe)
Facilitate and continuously align a large development program.
Provide active, hands\-on management of scrum master's and project coordinators may be direct or indirect reports
Manage risk to ensure value delivery
Facilitate PI planning events
Track execution of features and capabilities
Identify process gaps; plan, execute and drive process enhancements
Coach leaders, teams and scrum masters in lean/Agile practices and mindset
Plan and communicate with business, IT Leadership, and other key stakeholders regarding agile program status, milestones, issue resolution, and escalation.
Interact with business users to gather/validate requirements/epics and develop detailed roadmap that meets business objectives.
Lead, manage and direct cross\-functional resources (IT and Business) as required throughout agile lifecycle
Create an overall Agile program plan that tracks critical program milestones/releases.
Oversee new dependencies, risks, and priority changes that are introduced to the Agile program.
Develop effective communication strategy across projects and constituencies.
Perform other duties and/or special projects as assigned
Minimum 6\-8 years of experience as a Scrum Master for software development teams, consistently ing Scrum principles and performing RTE or equivalent role
At least 2 years of direct experience as a Release Train Engineer (RTE), with a track record of successfully launching and managing three or more Program Increments (PIs) in a SAFe environment.
Experience in running Infrastructure Program
SAFe Mastery: Deep, hands\-on expertise in ing and tailoring the Scaled Agile Framework (SAFe) to optimize value delivery at the program level.
Tooling: Expert\-level proficiency with tools such as Jira and Jira Align for managing Agile Release Trains (ART), including generating program\-level metrics.
Communication \& Conflict Resolution: Outstanding oral and written communication skills, with demonstrated ability to facilitate discussions and resolve conflicts among teams and stakeholders.
Servant Leadership: Proven servant leadership capabilities, including facilitation, situational awareness, conflict resolution, and a commitment to continuous improvement.
SAFe Program Consultant (SPC) or other advanced SAFe certifications, such as SAFe Advanced Scrum Master (SASM)
Prior experience working in the financial services – Service now domain
WORK TIMINGS: 2PM to 11PM IST
(This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose from. Exceptions may periodically due to business needs. Please discuss this with the hiring manager for more details.
Understand the criteria or mandatory skills required for the role, before ing
Inform your manager and HRM before ing for any role on Workday
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be on any corrective action plan (First Formal/Final Formal, LPP)
L10\+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
L10\+ Employees can .
Level / Grade : 12
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