*Job Title \- Workplace Service Delivery Specialist**
*Management Level: CL9**
*Location: Bangalore**
*Must have skills:**
Ability to lead conversations with stakeholders effectively.
Ability to work with multiple team leads and functions, fostering an inclusive work environment.
Support leadership to ensure strategic alignment across functions; facilitate team discussions and collaboration.
Quick learner of new applications, technologies, and skills through hands\-on experience.
Strong analytical and problem\-solving skills; ability to create new solutions and adapt existing methods.
Understanding of strategic direction set by senior management and its relation to team goals.
Comfortable interacting with senior management and peers across Accenture.
Ability to work independently with minimal guidance on new assignments.
Decision\-making skills with impact on own team and occasionally other teams.
*Job Summary:**
Champions Workplace Health \& Safety and Environment using ISO45001 and ISO14001 standard or its equivalent. Provides end\-to\-end compliance services. Partners with teams around the world to ensure process/policy compliance and efficiency, audit readiness, and data and reports accuracy.
*Roles \& Responsibilities:**
Plan, lead, and manage processes, people, and tools to enhance Health, Safety, and Environment (HSE) practices.
Support ISO 45001 and 14001 audits and ensure compliance with OPEX standards.
Monitor service performance, ensure SLA adherence, and report insights with actionable recommendations.
Analyze data, generate reports/MIS, and respond to ad hoc reporting and quality assurance requirements.
Build and maintain strong stakeholder relationships, resolving issues and driving long\-term improvements.
Lead service review discussions and escalate risks related to processes, staffing, or policies.
Drive continuous improvement initiatives from concept through implementation, including training and enablement.
Manage and develop teams, including recruitment, coaching, mentoring, and career development.
Advise on service optimization, cost reduction, and risk mitigation using analytics and data storytelling.
Collaborate across teams and functions, ensuring alignment with strategic objectives.
Demonstrate strong communication, problem\-solving, and decision\-making skills with the ability to work independently.
*Professional \& Technical Skills:**
At least 3 years working experience in ISO 45001 and ISO 14001 framework or structure.
At least 3 years Project Management experience.
At least 5 years in a supervisory role, managing at least 10 people. Cross\-border and hybrid environment are preferred.
Graduate or equivalent. 7\-8 years’ experience in yrs shared service / processing experience or workforce management or related domains.
Possess excellent communication skills, both written and verbal.
Convincing/negotiation skills.
At least 3 years experience in customer service.
Intermediate to Advance MS Excel skills
*Additional Information:**
Work closely with the Workplace Leadership and external partners/consultants across multiple geographies and market units.
Stakeholders: Market Unit Leads, Workplace Leads
Working from office setup.
About Our Company \| Accenture
*Good to have skills: Workplace Experience**
*Experience:** Minimum **4\-5** year(s) of experience is required – 3 years \& up in Environment, 5 years and up in project management.
*Educational Qualification:** Degree in Environmental Engineering, Health \& Safety or similar.