Workshop Manager

• *ABOUT US**

Vutto is a full\-stack, phygital platform transforming the used two\-wheeler market in India. We combine certified online listings with offline retail experience, in\-house refurbishment, warranty support, and end\-to\-end documentation to deliver a seamless and trustworthy experience.

• *KEY RESPONSIBILITIES.**

• Handling workshop daily operations, including attendance, admin etc
• Act as the primary point of contact for customers after sales, ensuring smooth post\-delivery support and relationship management.
• Maintain strong relationships with key partners and customers to enhance satisfaction, trust, and long\-term collaboration.
• Conduct regular account reviews covering service performance, vehicle uptime, cost efficiency, and operational improvements.
• Coordinate with service workshops, field technicians, spare parts teams, logistics, and technical support teams to ensure effective service delivery.
• Manage customer complaints, vehicle breakdown cases, and service escalations, ensuring timely resolution and minimal downtime.
• Ensure compliance with agreed Service Level Agreements (SLAs), service standards, and company policies.

• *KEY REQUIREMENT**

• 4\-8 Years of experience in 2W space as Service Manager/Workshop Manager/After Sales Service
• Strong understanding of automotive service operations and warranty processes
• Excellent customer handling and negotiation skills
• Commercial mindset with ability to grow after\-sales revenue
• Strong coordination and escalation management skills
• Proficiency in CRM systems and MS Office

• *WHY JOIN US?**

• Competitive pay
• Exciting opportunity to be part of high paced start\-up.
• Great work culture.
• Health benefits
• Flexible work timings

Job Types: Full\-time, Permanent

Pay: ₹40,000\.00 \- ₹50,000\.00 per month

Benefits

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person