WOW Quality Manager

Closing date for applications: 23/07/2026

Location Chennai, India

Job typePermanent \| Contract typeFull Time

\#R\-00281992

• *Join our digital revolution in NatWest Digital X**
• ---------------------------------------------------

In everything we do, we work to one aim. To make digital experiences which are effortless and secure.

So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

• *Job description**
• ------------------

This role is based in India and as such all normal working days must be carried out in India.

Join us as an NFT Lead

• You’ll provide leadership across Non\-Functional Testing (NFT) \& Assurance, promoting quality excellence and securing compliance with the bank’s standards, policies and controls
• You’ll play a key role in enabling the safe and seamless transition of change from development into live environments through effective quality assurance practices
• Build your expertise in quality engineering while working with a broad range of stakeholders across a collaborative and fast\-paced technology environment
• We are offering this role at vice president level

What you’ll do

In this key role, you’ll lead our end\-to\-end NFT strategy, making sure only well\-designed solutions progress through quality assurance, with strong emphasis on performance, resilience and scalability. You’ll define, shape, and assure Non\-Functional Requirements (NFRs), making sure they are measurable, testable and embedded throughout the delivery lifecycle.

You’ll help deliver the right outcomes for customers first time through modern testing approaches, using automation as an accelerator, and collaborating closely with stakeholders across Agile teams. We’ll also look to you to develop robust NFT strategies and test plans that support the continuous flow of change across the domain, platform value stream or programme.

Your work will focus on

• Undertaking end\-to\-end test management, including planning, governance, risk, issue and dependency management, and lessons learned
• Driving shift\-left NFT practices through modern tooling, cloud\-native performance testing and CI/CD integration to strengthen resilience and delivery confidence
• Leveraging AI, intelligent automation, and agent\-based frameworks to accelerate NFT execution, defect detection, and predictive insights
• Working with quality automation specialists to develop and execute automated tests through CI/CD pipelines, enabling rapid feedback and efficient defect detection
• Securing operational resilience readiness through failover, recovery, and capacity validation activities
• Championing customer\-centric quality practices, so defects are prioritised and resolved early to improve solutions and deliver right\-first\-time customer outcomes
• Producing NFT assurance reporting for senior stakeholders and governance forums

The skills you'll need

We’re looking for someone with proven experience applying testing methodologies, including Agile approaches such as test\-driven development and behaviour driven development. You'll bring expertise across a broad range of test automation tools, alongside experience delivering testing activities throughout the systems development lifecycle within technology environments.

You’ll also have deep expertise across non\-functional testing disciplines, including performance, load, stress and volume testing, resilience, failover and availability testing, and collaboration on security and penetration testing activities.

You’ll also demonstrate

• Strong capability in defining, validating and assuring NFRs throughout the delivery lifecycle
• Experience using AI\-enabled testing, intelligent automation or agent\-based approaches to improve test design, execution, and defect prediction
• Familiarity with observability tools such as Dynatrace, AppDynamics, Grafana and Prometheus to validate NFRs in production
• Practical experience testing ideas, products and designs, from planning through to execution
• Experience across functional and non\-functional testing, including system integration, user, accessibility, compatibility and back\-out testing
• The ability to relate day\-to\-day activities to the strategic objectives of feature, platform, domain and enterprise teams, with a strong focus on business outcomes
• Strong communication skills, with the ability to explain complex technical concepts clearly to peers, stakeholders and senior management

• *Welcome to our Chennai hub**
• -----------------------------

Nestled in the heart of One India Bulls Park, our hub in Kosmo One, Tower A, is one of Ambattur’s first skyscraper spanning 420,000 sq. ft.

### **Key facts:**

• Surrounded by 10 acres
• Space for 3,600 colleagues
• Opened in 2009

### **Our tech stack**

Here’s just some of the technologies we use.

### **Front end**

• JavaScript
• ReactJS
• AngularJS

### **Back end**

• Python
• Java
• Microsoft Dynamics

### **DevOps**

• AWS
• GitLab
• Google Cloud Platform

### **Data**

• Kafka
• Hadoop
• PostgreSQL
• Snowflake