Account Manager

• *When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.**

Job Description

The Account Manager is a consultative client leader responsible for strengthening strategic partnerships, retaining and expanding assigned accounts, and growing revenue. Through regular engagement with stakeholders at all levels, the Account Manager becomes a trusted advisor on background screening services and related solutions, identifies opportunities and risks, and delivers recommendations supported by business insights and ROI. The role maintains continuity from the final stages of the sales cycle through onboarding and ongoing account management, coordinating internal and external resources to meet client requirements and maximize long\-term value.

• *Key Responsibilities**

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• **Client relationship leadership:** Build and cultivate relationships with corporate contacts and stakeholders at all levels to strengthen Accurate’s position and create opportunities for incremental business.
• **Strategic account planning:** Develop and maintain comprehensive account plans with short\-, mid\-, and long\-term priorities designed to grow each client partnership.
• **Business reviews and insights:** Prepare annual performance reviews, multi\-year account plans, usage analyses, and reporting for recurring client meetings.
• **Revenue growth:** Identify white\-space opportunities, penetrate new business units and divisions, position relevant solutions, and consistently achieve or exceed assigned sales targets.
• **Commercial management:** Negotiate pricing and implementation requirements, prepare proposals and ROI\-based recommendations, and advance opportunities through Accurate’s defined sales cycle.
• **Client and industry expertise:** Maintain a strong understanding of each client’s business, market, and industry trends to deliver proactive, strategic recommendations.
• **Risk and retention management:** Monitor account activity and usage, identify emerging issues or churn risks, and present clear mitigation plans to key stakeholders.
• **Cross\-functional execution:** Coordinate internal teams, ATS providers, and other external partners to implement new services, integrations, and client solutions successfully.
• **Special projects:** Lead client\-driven initiatives and other related duties as assigned.

• *Qualifications**

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• **Experience:** At least three years of background screening and client\-facing experience required; OR three or more years of account management experience in an HR\-related/Ed\-tech/HR Tech/SaAs industry preferred.
• **Business and technical proficiency:** Proficiency in Microsoft Word, Excel, and PowerPoint, with the ability to interpret client data and translate insights into actions.
• **Judgment and problem\-solving:** Demonstrated ability to exercise sound decision\-making, navigate complex situations, formulate practical solutions, and offer well\-considered alternatives.
• **Organization and execution:** Strong ability to prioritize work, manage multiple responsibilities, and use time efficiently in a fast\-paced environment.
• **Communication:** Excellent written and verbal communication skills, with the ability to engage effectively across client and internal stakeholder levels.
• **Drive:** Self\-motivated, proactive, and accountable for delivering client and business outcomes.

• *This is an Onsite role with US shift timings \- 6pm to 3:30 AM (Transportation will be provided both ways)**

• *The Accurate Way:**

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We offer a fun, fast\-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

• *Take ownership.**

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Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

• *Be open.**

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Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

• *Stay curious.**

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Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

• *Work as one.**

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Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

• *Equal opportunities**

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Accurate is an equal\-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

You must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.

• *Special Notice:**

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Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com.

• Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

• Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in\-person format.

• Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.