The Account Manager – Inbound Mobility, Housing \& Destination Services will be responsible for managing end\-to\-end inbound mobility services for expatriates relocating to India and other assigned destinations. This role focuses on client account management, coordination of housing and destination services, and ensuring a seamless relocation experience while maintaining compliance with local regulations. The position requires close coordination with clients, global mobility teams, landlords, service partners, and internal stakeholders to deliver high\-quality relocation and settlement services.
o Manage end\-to\-end inbound mobility cases, including pre\-arrival planning, arrival support, and post\-arrival destination services for expatriates and assignees.
o Act as the primary point of contact for clients and stakeholders, ensuring clear communication and service delivery.
o Coordinate housing\-related services such as temporary accommodation, long\-term housing search, lease negotiation support, and move\-in assistance.
o Manage destination services including area orientation, local registrations, bank account setup, utility connections, and other settling\-in services.
o Liaise with landlords, real estate brokers, serviced apartment providers, and destination service vendors to ensure timely and cost\-effective solutions.
o Ensure compliance with local housing regulations, lease requirements, and relocation policies. o Maintain detailed case records, client documentation, and service status updates in internal systems.
o Own and manage assigned client accounts, acting as a trusted advisor for inbound mobility and relocation services. o Coordinate with client HR, global mobility, and relocation teams to align service delivery with client policies.
o Support pre\-sales and onboarding by explaining inbound mobility, housing, and destination service offerings to prospective clients.
o Manage SLAs, service timelines, and cost structures while ensuring high client satisfaction.
o Handle escalations, resolve service issues, and proactively manage expectations.
o Support process improvements, SOP documentation, and service standardization across inbound mobility operations.
o Assist in onboarding and managing local vendors and destination service partners.
o Contribute to reporting and client reviews related to inbound mobility services. o Support cross\-functional teams (immigration, tax, payroll) as required for integrated mobility solutions.
o Strong English communication skills (spoken and written).
o Proven experience in inbound mobility, relocation services, housing, or destination services.
o Strong client and account management skills with a service\-oriented mindset.
o Excellent coordination, negotiation, and stakeholder management abilities.
o High attention to detail with the ability to manage multiple relocation cases simultaneously.
o Proficiency in MS Office (Word, Excel, Outlook).
o Problem\-solving skills and ability to work under tight timelines.
o Willingness to travel locally within Pune and to other cities.
o Must be based in Pune and possess a two\-wheeler/four\-wheeler
o INR 7,00,000 LPA to 10,00,000 LPA \+ attractive incentives
Job Types: Regular / Permanent, Full\-time
Pay: ₹500,000\.00 \- ₹900,000\.00 per year
Work Location: In person
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