Admin cum chat excutive

Job description

• **Please share your cv at 9310404166***

• *Job description:**

• *Role Overview**

As a Chat Process Executive, you will be the first point of contact for our students and parents, providing real\-time assistance through chat platforms. Your role is crucial in ensuring a seamless learning experience by addressing inquiries, resolving issues, and offering guidance with empathy and efficiency.

• *Key Responsibilities**

• **Customer Interaction:** Respond promptly and professionally to student and parent inquiries via live chat, ensuring clarity and accuracy in information provided.
• **Issue Resolution:** Identify and resolve concerns related to course content, technical issues, and account management.
• **Documentation:** Maintain detailed records of interactions, feedback, and resolutions to inform continuous improvement.
• **Collaboration:** Work closely with academic and technical teams to escalate and resolve complex issues.
• **Feedback Loop:** Gather and relay user feedback to relevant departments to enhance our services.
• **Knowledge Update:** Stay informed about our course offerings, platform updates, and policies to provide accurate information.

• *Qualifications**

• **Education:** High school diploma or equivalent; a bachelor's degree is a plus.
• **Experience:** 0\- 5 years in customer support or a related field
• **Communication Skills:** Exceptional written English proficiency with a friendly and empathetic tone.
• **Typing Speed**
• **Problem\-Solving:** Strong analytical skills to troubleshoot and resolve issues efficiently..
• **Multitasking:** Ability to manage multiple chat conversations simultaneously without compromising quality.

• *Preferred Attributes**

• **Adaptability:** Comfortable working in a dynamic, fast\-paced environment.
• **Cultural Sensitivity:** Ability to interact with a diverse, global user base with respect and understanding.
• **Time Management:** Efficiently prioritize tasks to meet response time targets.
• **Team Player:** Collaborative mindset to work effectively with cross\-functional teams.

• *What We Offer**

• **Professional Growth:** Opportunities for career advancement within a growing global organization.
• **Supportive Environment:** Access to training resources and a collaborative team culture.
• **Global Exposure:** Engage with an international community of learners and educators.

• *Benefits:**

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Internet reimbursement
• Leave encashment

• *Work Location: In person**

Pay: ₹20,247\.22 \- ₹45,000\.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule

Work Location: In person