Aftersales Executive

• *JOB DESCRIPTION**

• *SERVICE ENGINEER**

• Smart Watch Service Centre \| Full\-Time*

• *Position Overview**

• *Job Title**: Service Engineer

• *Department**: After\-Sales / Service Centre

• *Employment Type**: Full\-Time

• *Reporting To**: Service Centre Manager

• *Work Location**: Service Centre

• *Job Summary:**

We are looking for a skilled and detail\-oriented Service Engineer to join our Smart Watch Service Centre. The ideal candidate will be responsible for diagnosing, repairing, and quality\-checking smart watches, managing job sheets accurately, and ensuring timely dispatch of repaired devices to customers. This role requires a strong technical aptitude, good communication skills, and a commitment to delivering excellent after\-sales service.

• *Key Responsibilities:**

• *Repair \& Technical Work**

• Diagnose hardware and software faults in smart watches received at the service centre.
• Perform accurate and efficient repairs including screen replacement, battery replacement, strap servicing, and sensor calibration.
• Carry out firmware updates and software troubleshooting as required.
• Maintain a high standard of workmanship to ensure repaired devices meet quality benchmarks before dispatch.

• *Job Sheet Management:**

• Create and maintain job sheets for every device received at the service centre.
• Record all repair details, parts used, labour notes, and customer information accurately in the job sheet system.
• Update job sheet status at each stage — received, in\-progress, repaired, quality checked, and ready for dispatch.
• Close job sheets promptly after successful repair completion and QC sign\-off.
• Coordinate with the service centre supervisor to escalate complex cases or pending approvals.

• *Dispatch \& Customer Coordination**

• Inspect and pack repaired smart watches securely before dispatch.
• Coordinate with the logistics/courier team to ensure timely dispatch of repaired units.
• Maintain dispatch records and ensure all customer details match correctly before shipping.
• Provide repair status updates to customers or the customer service team when required.
• Handle any post\-repair complaints or re\-work requests professionally.

• *Qualifications \& Requirements:**

• *Education \& Experience**

• Diploma or ITI / B.E. / B.Tech in Electronics, Electrical, or a related technical field.
• Freshers are welcome to apply — no prior experience required.

• *Technical Skills**

• Hands\-on ability to repair electronic devices, wearables, or mobile accessories (training will be provided).
• Knowledge of PCB\-level troubleshooting and soldering (fine\-pitch components).
• Familiarity with diagnostic tools and software used in wearable device servicing.
• Ability to read and understand service manuals, schematics, and repair documentation.

• *Soft Skills**

• Strong attention to detail and accuracy in record\-keeping and documentation.
• Good time management skills to meet repair TAT (turnaround time) targets.
• Basic computer literacy for job sheet software, email communication, and reporting.
• Team player with a proactive attitude and willingness to learn new technologies.
• Good communication skills in English and local language for customer coordination.

• *Key Performance Indicators (KPIs)**

• Repair Turnaround Time (TAT) — achieving daily/weekly repair targets within defined timelines.
• Job Sheet Accuracy — error\-free documentation and timely closure of all job sheets.
• First\-Time Fix Rate — percentage of devices repaired successfully without re\-work.
• Dispatch Accuracy — zero errors in customer details and packaging before dispatch.
• Customer Satisfaction Score (CSAT) — positive feedback from service centre customers.

• *What We Offer**

• Competitive salary as per company standards.
• Training and certification programs on latest smart watch technologies.
• Supportive team environment and structured growth path.
• Performance\-based incentives and recognition programs.

• Interested candidates may share their updated resume on* ***7879154865/*** **hr@inmcomm.com*****.***

Pay: ₹20,000\.00 \- ₹25,000\.00 per month

Benefits

• Provident Fund

Work Location: In person