About \-**Aubree** is an award\-winning, premium dessert and chocolate house in Bengaluru, famous for its 100% eggless cakes, pastries, and artisanal chocolates. Founded in 2011, it is a local favorite for gourmet sweets, custom theme cakes, and cozy cafe experiences across the city.
- *Assistant General Manager (AGM) – Cluster Operations**
- *Industry:** Hotel, QSR \& Casual Dining
- *Experience:** **10\+ Years (Mandatory)**
- *Location:** \[Location]
Job Summary
We are looking for a dynamic and result\-oriented **Assistant General Manager (AGM)** with **10\+ years of experience** in Hotel, QSR, or Casual Dining operations. The candidate should have proven experience in handling **multi\-unit/cluster operations**, managing **19\+ outlets**, and leading large teams to drive operational excellence, profitability, and guest satisfaction.
Key Responsibilities
- Oversee and manage operations across **19 outlets** within the assigned cluster.
- Lead, mentor, and develop Outlet Managers and operations teams.
- Drive sales, profitability, and business growth across all outlets.
- Ensure adherence to SOPs, food safety, hygiene, and service standards.
- Monitor KPIs, conduct operational audits, and implement corrective actions.
- Manage manpower planning, recruitment, training, and performance management.
- Handle customer escalations and ensure a superior guest experience.
- Coordinate with HR, Finance, Procurement, and Marketing teams.
- Ensure compliance with company policies and statutory regulations.
Requirements
- **10\+ years of experience** in Hotel, QSR, Restaurant, or Casual Dining operations.
- Proven experience in handling **cluster/multi\-unit operations with 19\+ outlets**.
- Strong leadership and team management capabilities.
- Excellent communication, analytical, and problem\-solving skills.
- Ability to drive business performance and operational efficiency.
Pay: ₹90,000\.00 \- ₹99,859\.49 per month
Work Location: In person