### **General Information**
Job ID
35684
Location
Bangalore, India
Work Types
Full Time
Categories
Information Technology
- *We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.**
TMF Group is a leading global provider of high\-value business services to clients operating and investing globally. We focus on providing specialized and business\-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.
TMF India is a Great Place to Work, ISO \& ISAE certified organization.
The AI Solutions Support Engineer is responsible for designing, developing, deploying, and supporting AI\-powered tools and agents within the Microsoft ecosystem.
This role combines AI solution development, system integration, and production support, ensuring that AI applications are scalable, secure, and efficiently integrated across enterprise systems. It also focuses on operational excellence, maintaining system health through monitoring, incident management, deployments, and continuous improvements across local and global environments.
### **AI Development \& Integration**
- Design, build, deploy, and support AI\-powered tools and agents
- Implement AI solutions using Copilot Studio, Power Platform, Azure AI, and custom integrations
- Integrate AI solutions with enterprise systems and various data sources
### **Deployment \& Environment Management**
- Manage deployments across development, testing, and production environments
- Configure and maintain application environments ensuring scalability and performance
- Support cloud operations, including Azure IAM, storage, and networking basics
### **Production Support \& Operations**
- Provide L2/L3 support (incident triage, root cause analysis, communication)
- Monitor systems using logs, dashboards, and alerts to ensure reliability
- Maintain system health through proactive issue resolution and change management
### **DevOps \& Operational Excellence**
- Implement and support CI/CD pipelines and release management processes
- Maintain runbooks, SOPs, deployment guides, and knowledge base documentation
- Ensure operational hygiene through problem management and continuous improvement
### **Collaboration \& Enablement**
- Work with cross\-functional teams (AI, data engineering, security, operations)
- Coordinate with stakeholders across regions for smooth rollout and adoption
- Support user training, enablement, and continuous enhancements
- *Key Requirements**
- Strong experience in Python development and automation
- Hands\-on expertise with Microsoft Power Platform (Power Automate, Power Apps)
- Experience with Copilot Studio / conversational AI / agent\-based automation
- Strong knowledge of API integrations (REST, SFTP, file\-based integrations)
- Working knowledge of Azure services (Azure Functions, Storage, integrations)
- Understanding of authentication, RBAC, and security best practices
- Experience integrating AI solutions with enterprise platforms (SharePoint, Teams, Outlook, LOB applications)
- Familiarity with DevOps practices (CI/CD pipelines, versioning, release management)
- Knowledge of monitoring, logging, and observability tools
- Ability to support multi\-region/global deployments
- Awareness of ITIL / ITSM principles
- Strong problem\-solving, analytical, and communication skills
- *What’s in it for you?**
- *Pathways for career development**
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities, so you can take your career further within TMF.
- Continuous development is supported through global learning opportunities from the TMF Business Academy.
- *Making an impact**
- You’ll be helping us to make the world a simpler place to do business for our clients.
- Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.
- *A supportive environment**
- Strong feedback culture to help build an engaging workplace.
- Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work\-life balance to perform at your best.
- At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.
- *Other Benefits**
- Anniversary \& Birthday Leave policy
- Be part of One TMF
- Paternity \& Adoption leaves
- Salary advance policy
- Work flexibility – Hybrid work model
- Talk about growth opportunities (we invest in talent)
- Well\-being initiatives
- *We’re looking forward to getting to know you!**