Analytics & Insights Lead, Client Strategy & Business Intelligence

• *About ICP**

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca\-Cola, Mars, P\&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in **Atlanta, London, Mexico City, Mumbai**, and **Shanghai**, we operate on a global scale, delivering world\-class solutions that drive exceptional business outcomes.

• *Who We Are**

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

• *We're A People First Company**

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where *work/life* balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half\-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

• *Bring the Confidence**

Are you a relationship\-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

• *About the Role**

The Analytics \& Insights Lead is an integral member of the Client Strategy team. This role is dedicated to establishing frameworks for data analytics and analysis that is accurate, contextually grounded, and actionable. And to transform raw data, reports, and operational inputs into structured, meaningful insights. The insights developed will support the creation of intellectual property and business intelligence initiatives, and to articulate the significance of findings and the implications for clients.

As ICP shifts towards an integrated, insight\-driven partnership model, the Analytics \& Insights Lead’s contributions are essential for:

• Elevating reporting from basic outputs to compelling, insight\-driven storytelling.
• Identifying patterns and opportunities both within client environments and across the broader client base.
• Analysing client learnings to inform best practices, frameworks, and future service offerings.
• Recognizing and defining data collection needs and appropriate formats.
• Collecting, cleaning, analyzing, and interpreting complex datasets to reveal trends, patterns, and insights that inform business decisions.
• Developing reports and dashboards in collaboration with ICP Technology and Innovation team.
• Communicating findings to both technical and non\-technical stakeholders, thereby influencing strategy and performance improvements.

• *Key Responsibilities:**

• *Foundational analytics architecture**

• Defining **what data should exist**
• Establishing **KPIs and benchmark frameworks**
• Shaping **how analysis is structured, repeatable, and comparable**
• Determining **collection formats, governance, and quality standards**

### **Insight translation \+ strategic interpretation**

• Move reporting from “outputs” to **insight\-led storytelling**
• Interpret patterns across **multiple clients**, not just single engagements
• Inform **best practices, IP, and future service offerings**

### **Client\-facing Influence**

• Communicates directly with Consultants, Client Partners, Delivery
• Influences **client decision\-making**
• Helps ICP articulate *why* findings matter, not just *what* they are

• *Ideal Candidate Profile**

• Demonstrates strong analytical skills with the capability to organize and interpret data using statistical analysis and data modeling techniques.
• Exhibits critical thinking, effective problem\-solving abilities, and sound business acumen.
• Communicates clearly in written, verbal, and visual formats. Curious, proactive, and eager to understand both data and business context.
• Collaborative and comfortable working in cross\-functional environments.
• Skilled at crafting compelling value narratives and presenting to both internal and client stakeholders.
• Brings experience within content operations, marketing operations, or related marketing services environments, enabling them to quickly understand ICP’s client workflows, data ecosystems, and operational models.
• Understands the nuances of content supply chains, omnichannel marketing delivery, and operational performance metrics, allowing them to contextualize insights in ways that are directly meaningful to ICP and its clients.
• Demonstrates accountability, reliability, and attention to detail.
• Has experience developing benchmark frameworks.