Area Manager

Key Responsibilities**1\. Multi\-Unit Operational Excellence**

• **Audit Routine:** Conduct regular unannounced and planned visits to all outlets in the cluster to inspect product quality, display visuals, and brand consistency. \[1]
• **SOP Implementation:** Enforce 100% adherence to standard operating procedures (SOPs) regarding café presentation, morning setup, and equipment maintenance. \[1]
• **Compliance:** Maintain strict compliance with food safety, hygiene, and local municipality health codes (FSSAI norms), achieving top scores in internal and external quarterly audits. \[1, 2]

• *2\. Financial Management \& Sales Growth**

• **P\&L Ownership:** Monitor individual store budgets, food costs, labor optimization, and overall regional profitability. \[1, 2]
• **Wastage Control:** Mitigate shrinkage and food wastage by refining inventory tracking systems, auditing supply schedules, and enforcing strict portion controls. \[1]
• **Local Marketing:** Collaborate with the marketing division to run hyper\-local product promotions and upselling strategies to increase bill sizes and foot traffic. \[1, 2]

• *3\. People Leadership \& Development**

• **Talent Pipeline:** Partner with HR to interview, hire, and onboard qualified Store Managers and Assistant Outlet Managers.
• **Coaching:** Mentor on\-ground managers on guest handling, local grievance resolution, and efficient roster management.
• **Training \& Retention:** Execute structured training programs to upgrade product knowledge (cakes, pastries, breads) and hospitality service etiquette, reducing front\-line attrition. \[1, 2, 3, 4]

• *4\. Supply Chain \& Customer Feedback**

• **Inventory Alignment:** Act as the direct liaison between the central commissary kitchen/production house and retail outlets to avoid morning inventory stockouts.
• **Guest Delight:** Track digital customer reviews and net promoter scores (NPS); proactively resolve escalated customer complaints. \[1, 2, 3, 4]

Requirements \& Skills

• **Education:** Bachelor’s degree in Hospitality Management, Hotel Administration, or Business Administration.
• **Experience:** 6–10 years of experience in the F\&B/Hospitality sector, with a minimum of 2–3 years in a multi\-unit or multi\-outlet role (e.g., QSR, premium bakeries, premium coffee chains).
• **Core Competencies:** Strong command over retail math, P\&L analysis, inventory forecasting, and spreadsheet metrics.
• **Travel:** Willingness to travel extensively within the city to visit outlets on a daily basis.
• **Soft Skills:** Exceptional leadership capability, clear and decisive communication, and conflict resolution under high\-pressure rush hours

Pay: ₹800,000\.00 \- ₹1,000,000\.00 per year

Benefits

• Provident Fund

Experience

• Quick service \& fast food restaurant: 2 years (Required)
• Hotel management: 1 year (Required)
• Hospitality: 1 year (Required)

Location

• Mumbai, Maharashtra (Required)

Work Location: In person