Job Description : Area Operation Manager
Description of responsibility: \-
1\. Complete responsibility of inbound and Outbound of operation
2\. Daily call 9 AM with SM with regards to scorecard as per amazon target
3\. Responsible for Quality performance and customer experience of their territory
4\. Daily tracking of SM performance
5\. Follow up of Timely opening and closing of Station
6\. Available Manpower check and creation of Alternative options for smooth operation
7\. carry out supervisory responsibilities in accordance with the organizations policies and procedure
8\. strategic Planning and forecasting, appraise performance, reward and discipline employees, resolves problems, and reporting of staffing needs.
9\. Monthly Visit of site and proper reporting to management and if any query to resolve same
10\. To cross verify cash submission with CD slip and SCC remittance and if any discrepancy to highlight the same and get it close on priority
11\. Checking Ageing packages, RTS pendency packages and get it cleared with respective stations on Daily basis
12\. Working on ROI as per the management requirement
13\. Checking and resolving query raised on IDFY portal
14\. Co\-ordination with Amazon CTL and CRM and resolving the Query raised from their end
15\. Driving station metric
17\.Behavior should be soft spoken \& professional
18\. Office Decorum to be maintained
19\.Audit picture, TDR update \& Hygiene to be done and maintained for all the stations
20\.Reco to be done by 12 Noon daily basis without any failure or follow\-up
23\.Reply over calls \& mails within asked Timeline by CTL, CRM of Amazon , ROM ,NOM, Directors, HR Team, A/C Team \& SLP Team of both Amazon \& Flipkart and Awadh
Pay: ₹40,000\.00 \- ₹50,000\.00 per month
Work Location: In person
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