Assistant Branch Manager – Coworking Operations

• *Job Title: Assistant Branch Manager – Coworking Operations**

• *Company:** Betaspace Coworking
• *Location:** Coimbatore, Tamil Nadu
• *Job Type:** Full\-time, on\-site
• *Experience:** 3–5 years of relevant experience, including staff supervision
• *Reporting to:** Operations Head / Management

Contact Number : 0091 9500 8187 02

• *About Betaspace**

Betaspace provides managed offices, private offices, coworking desks, meeting rooms, and virtual office services. We focus on providing clean, comfortable, well\-maintained workspaces with responsive client support.

• *About the Role**

We are looking for a proactive Assistant Branch Manager to independently oversee the daily operations of a Betaspace branch.

You will take responsibility for branch readiness, client service, staff supervision, facility upkeep, vendor coordination, and operational follow\-ups. You will also support enquiries, occupancy, payment follow\-ups, and renewals in coordination with the relevant teams.

This is an active operational role requiring regular branch walkthroughs, direct supervision, timely decisions within approved authority, and consistent follow\-through until tasks are completed.

• *Key Roles and Responsibilities**

• *1\. Branch Operations and Readiness**

• Independently manage daily branch operations and maintain service standards.
• Conduct morning walkthroughs and regular inspections throughout the day.
• Ensure reception, workstations, cabins, meeting rooms, pantry, washrooms, and common areas are clean, organised, and ready for clients.
• Maintain opening, operating, and closing checklists.
• Identify operational gaps and take corrective action before they affect clients.

• *2\. Team Supervision and Work Allocation**

• Supervise assigned admin executives, housekeeping, security, and other support staff.
• Allocate duties, communicate priorities, and verify work completion.
• Monitor attendance, punctuality, shift coverage, and leave arrangements.
• Arrange coverage for staff absences in coordination with management.
• Guide team members, provide feedback, and escalate repeated performance issues.
• Ensure clear handovers between staff and shifts.

• *3\. Housekeeping and Hygiene Standards**

• Plan and monitor daily cleaning schedules and periodic deep cleaning.
• Inspect washrooms, pantry, workstations, floors, glass partitions, and common areas.
• Ensure cleaning gaps are corrected promptly.
• Monitor housekeeping supplies and prevent shortages or unnecessary wastage.
• Maintain cleaning checklists and verify the quality of work personally.

• *4\. Client Service and Escalation Handling**

• Act as the primary branch contact for client requirements and operational concerns.
• Handle complaints professionally and coordinate timely solutions.
• Maintain an issue tracker with ownership, status, and expected completion dates.
• Confirm resolution with clients and address recurring concerns.
• Seek client feedback and identify opportunities to improve their workspace experience.
• Escalate matters requiring management decisions with clear facts and recommended action.

• *5\. Facilities and Maintenance Management**

• Monitor internet, Wi\-Fi, AC, lighting, drinking water, washrooms, access systems, and other branch facilities.
• Coordinate approved checks and servicing of UPS, generators, CCTV, and related equipment with authorised personnel.
• Maintain preventive maintenance schedules and service records.
• Coordinate breakdown support and minimise disruption to client operations.
• Track repairs until completion and verify that the issue has been resolved.

• *6\. Vendor and Service Provider Coordination**

• Coordinate technicians, maintenance vendors, suppliers, and other service providers.
• Obtain quotations, compare options, and seek approval before committing expenditure.
• Schedule work to minimise inconvenience to clients.
• Verify work quality, completion, and supporting bills before forwarding for payment.
• Escalate vendor delays and repeated service failures.

• *7\. Enquiries, Branch Tours, and Occupancy Support**

• Handle calls, walk\-ins, workspace enquiries, and branch tours professionally.
• Understand prospective clients’ requirements and explain suitable workspace options.
• Share approved pricing and proposals in coordination with management or the sales team.
• Track enquiries and ensure timely follow\-ups.
• Maintain accurate information on occupied and available seats and cabins.
• Highlight upcoming vacancies, expansion opportunities, and potential client exits.

• *8\. Bookings, Client Onboarding, and Exits**

• Oversee meeting room bookings, day passes, and workspace allocations.
• Ensure booked spaces and new client workspaces are ready on time.
• Coordinate documentation, access cards, keys, and client handovers.
• Explain branch facilities and operating procedures during onboarding.
• Coordinate exit inspections, asset checks, access returns, and handover records.

• *9\. Payments, Renewals, and Documentation**

• Coordinate with accounts on outstanding payments and assigned collection follow\-ups.
• Record client commitments and follow up on missed payment dates.
• Track upcoming renewals and coordinate timely discussions.
• Ensure required client documents and agreements are followed up and maintained.
• Escalate overdue payments or renewal risks to management.
• Follow approved procedures for any access\-related action.

• *10\. Inventory, Procurement, and Expense Control**

• Maintain records of furniture, equipment, keys, access cards, and consumables.
• Monitor stock levels and raise purchase requests in advance.
• Manage assigned petty cash and maintain bills, vouchers, and expense records.
• Ensure purchases and expenses remain within approved limits.
• Identify practical cost savings while maintaining service quality.

• *11\. Safety, Security, and Incident Coordination**

• Monitor visitor management and coordinate with security personnel.
• Keep emergency contacts accessible and ensure exits and access routes remain clear.
• Report safety hazards, unauthorised access, damage, and unusual incidents immediately.
• Coordinate the initial response to operational incidents according to company procedures.
• Ensure closing and handover checks are completed and documented.

• *12\. Reporting and Continuous Improvement**

• Submit an accurate daily branch operations report before leaving for the day.
• Review reports submitted by branch staff and verify important updates.
• Report client issues, maintenance status, attendance gaps, enquiries, payment follow\-ups, expenses, and pending actions.
• Assign a responsible person and target completion date for pending tasks.
• Share periodic summaries of branch performance and recurring concerns.
• Recommend improvements and implement approved changes.
• Communicate urgent issues immediately rather than waiting for the daily report.

• *Qualifications and Experience**

• Any graduate; candidates with a diploma and strong relevant experience may also apply.
• 3–5 years of experience in coworking operations, office administration, facilities management, hospitality, business centres, or a similar service environment.
• Previous experience supervising housekeeping, admin, security, or support staff.
• Experience handling client complaints, vendors, maintenance coordination, and daily operational reporting.
• Experience independently managing a branch, office, facility, or shift is preferred.

• *Required Skills**

• Good spoken Tamil and professional working proficiency in English.
• Strong client communication and complaint\-resolution skills.
• Team supervision, task allocation, and follow\-up skills.
• Working knowledge of email, Microsoft Excel or Google Sheets, and basic reporting.
• Ability to maintain accurate records and track multiple pending tasks.
• Practical problem\-solving and prioritisation skills.
• Basic understanding of facility systems and when to involve qualified technicians.
• Accountability for outcomes and willingness to supervise work directly.
• Ability to make routine decisions independently within company policies and approved authority.

• *Performance Expectations**

• Consistently clean, organised, and client\-ready premises.
• Reliable staff attendance coverage and completion of assigned duties.
• Prompt response to client requests and effective issue resolution.
• Timely maintenance follow\-ups and fewer recurring operational problems.
• Accurate occupancy, inventory, expense, and branch records.
• Consistent enquiry, payment, and renewal follow\-ups.
• Timely reporting with clear ownership of pending tasks.
• Visible improvements in branch upkeep and client experience.

• *Work Arrangement**

This is a full\-time, on\-site role at an assigned Betaspace branch in Coimbatore. Salary will be based on relevant experience and capability. Working hours, weekly off, and benefits will be discussed during the recruitment process.

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Ability to commute/relocate

• Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education

• Master's (Required)

Language

• English (Required)

Location

• Coimbatore, Tamil Nadu (Preferred)

Work Location: In person