Branch Manager – Coworking Operations

• *Job Title: Branch Manager – Coworking Operations**

• *Company:** Betaspace Coworking
• *Location:** Coimbatore, Tamil Nadu
• *Job Type:** Full\-time, on\-site
• *Experience:** 5\+ years, including branch or facility management
• *Reporting to:** Operations Head / Management

Contact Number : 0091 9500 8187 02

• *About Betaspace**

Betaspace provides managed offices, private offices, coworking desks, meeting rooms, and virtual office services. We focus on delivering well\-maintained workspaces, reliable facilities, and responsive client service.

• *About the Role**

We are looking for an experienced Branch Manager to take ownership of a Betaspace branch’s operations, team performance, client experience, occupancy, and collections follow\-up.

You will lead the branch team, maintain service standards, resolve operational issues, control approved expenses, and support business growth through effective enquiry handling, client retention, and renewals.

This is an active leadership role requiring regular branch inspections, direct team supervision, sound judgement, and accountability for results.

• *Key Roles and Responsibilities**

• *1\. Branch Ownership and Operational Management**

• Take overall responsibility for the assigned branch’s daily operations and performance.
• Ensure the branch is clean, organised, fully functional, and ready for clients.
• Conduct regular walkthroughs and review opening, operating, and closing checks.
• Establish clear work priorities, assign responsibilities, and verify completion.
• Anticipate operational needs and address gaps before they affect clients.
• Implement company policies and approved operating procedures consistently.

• *2\. Team Leadership and Performance**

• Lead admin executives, housekeeping, security, and other assigned support staff.
• Set clear expectations, allocate work, and monitor service quality.
• Plan attendance coverage, shifts, leave arrangements, and staff handovers.
• Review daily reports and verify that reported work has been completed.
• Coach team members and conduct regular performance discussions.
• Address performance gaps and recommend training, staffing, or corrective action to management.
• Support recruitment and onboarding of branch employees.

• *3\. Housekeeping and Workspace Standards**

• Maintain consistent standards across reception, cabins, workstations, meeting rooms, pantry, washrooms, and common areas.
• Oversee daily cleaning schedules, periodic deep cleaning, and inspection checklists.
• Ensure cleaning gaps are corrected and recurring issues are addressed.
• Monitor workspace appearance, furniture condition, signage, and overall ambience.
• Ensure available spaces are maintained to the same standard as occupied areas.

• *4\. Client Relationships and Service Standards**

• Build professional relationships with client representatives and key contacts.
• Take ownership of escalated complaints and coordinate timely resolution.
• Track client concerns, commitments, and service requests through completion.
• Conduct periodic feedback discussions to understand satisfaction and changing requirements.
• Coordinate approved workspace changes and additional service requests.
• Identify dissatisfaction or potential exits early and develop retention actions with management.

• *5\. Occupancy, Enquiries, and Business Growth**

• Maintain accurate occupancy and availability records for seats, cabins, and offices.
• Oversee enquiry response, branch tours, proposals, and prospective client follow\-ups.
• Coordinate with sales and management to convert suitable enquiries into bookings.
• Monitor upcoming vacancies, move\-ins, expansions, and move\-outs.
• Identify opportunities for additional seats, meeting room use, and other relevant services.
• Work towards occupancy and revenue targets agreed with management.
• Offer pricing, discounts, or commercial commitments only within approved authority.

• *6\. Collections Follow\-up and Renewals**

• Review outstanding payments with the accounts team and assign follow\-up actions.
• Ensure invoices and payment reminders reach the appropriate client contacts.
• Track payment commitments and escalate overdue or disputed amounts promptly.
• Coordinate clarification of billing concerns with accounts and management.
• Plan renewal discussions before agreements expire.
• Maintain visibility of renewal status, potential exits, and revenue risks.
• Implement access\-related actions only through approved company procedures.

• *7\. Facilities and Preventive Maintenance**

• Oversee the operational readiness of internet, Wi\-Fi, AC, lighting, drinking water, washrooms, access systems, and other facilities.
• Coordinate UPS, generator, CCTV, electrical, and other technical servicing with authorised personnel.
• Maintain preventive maintenance schedules, service records, and applicable AMC details.
• Plan maintenance activities to minimise disruption to clients.
• Monitor breakdowns, response times, recurring faults, and repair completion.
• Escalate infrastructure risks with practical recommendations and cost estimates.

• *8\. Vendor and Building Coordination**

• Manage branch\-level coordination with technicians, suppliers, service providers, and building representatives.
• Obtain and evaluate quotations based on cost, quality, and service requirements.
• Seek approvals before confirming purchases or work beyond delegated limits.
• Monitor vendor attendance, timelines, work quality, and completion.
• Verify supporting bills and work completion before recommending payment.
• Coordinate building\-related matters such as shared facilities, parking, access, and maintenance.

• *9\. Client Onboarding, Bookings, and Exits**

• Oversee workspace preparation and smooth onboarding of new clients.
• Ensure documentation, access cards, keys, and handover records are coordinated.
• Review meeting room bookings, day passes, and workspace allocations.
• Ensure client commitments are communicated clearly to the branch team.
• Supervise exit inspections, asset checks, access returns, and handovers.
• Coordinate financial closure with accounts and management.

• *10\. Expense Control, Procurement, and Inventory**

• Monitor branch operating expenses against approved budgets.
• Review purchase requests, stock requirements, and petty cash records.
• Ensure expenses have appropriate approvals and supporting documents.
• Maintain accountability for furniture, equipment, keys, access cards, and consumables.
• Prevent avoidable wastage, stock shortages, and unnecessary expenditure.
• Recommend cost improvements while maintaining service standards.

• *11\. Safety, Security, and Incident Management**

• Oversee visitor management, access control, and security coordination.
• Ensure emergency contacts are available and exits remain unobstructed.
• Report hazards, damage, security concerns, and significant incidents immediately.
• Coordinate incident response according to company procedures.
• Maintain incident records and follow up on corrective actions.
• Ensure staff understand their responsibilities during emergencies.

• *12\. Reporting and Branch Performance Review**

• Submit a daily branch summary covering completed work, client issues, maintenance, enquiries, collections follow\-up, and pending actions.
• Review staff reports for accuracy and completeness.
• Maintain an action tracker with responsible persons and target completion dates.
• Share weekly or monthly performance updates as required by management.
• Highlight occupancy, renewals, overdue payments, expenses, service gaps, and staffing requirements.
• Present issues with clear facts, proposed solutions, and approvals required.
• Implement approved improvements and track their effectiveness.

• *Qualifications and Experience**

• Bachelor’s degree in any discipline; qualifications in business administration, hospitality, or facilities management are an advantage.
• Minimum 5 years of relevant experience in coworking operations, business centres, facilities management, hospitality, serviced offices, or a similar environment.
• Experience independently managing a branch, office, property, or facility.
• Demonstrated experience leading teams and handling client escalations.
• Experience in vendor management, expense monitoring, occupancy support, renewals, and collections follow\-up.

• *Required Skills**

• Strong leadership, delegation, and team supervision.
• Professional communication in Tamil and English.
• Excellent client relationship and complaint\-resolution skills.
• Ability to prioritise competing operational and commercial requirements.
• Working knowledge of Microsoft Excel or Google Sheets, email, and performance reporting.
• Good judgement in handling expenses, vendors, and client commitments.
• Consistent follow\-through and accountability for branch results.
• Ability to identify risks early and escalate with recommended solutions.
• Willingness to inspect the branch regularly and supervise operations directly.

• *Key Performance Measures**

Performance will be reviewed against targets agreed with management, including:

• Branch cleanliness, readiness, and service standards.
• Client satisfaction, complaint resolution, and retention.
• Occupancy, enquiry follow\-ups, and booking conversions.
• Renewal completion and timely collections follow\-up.
• Staff attendance coverage, productivity, and work quality.
• Maintenance completion and control of recurring faults.
• Expense control and accuracy of branch records.
• Timely reporting and completion of pending actions.

• *Work Arrangement**

This is a full\-time, on\-site position at an assigned Betaspace branch in Coimbatore. Salary will be based on experience and demonstrated capability. Working hours, weekly off, and benefits will be discussed during the recruitment process.

Pay: ₹25,000\.00 \- ₹40,000\.00 per month

Ability to commute/relocate

• Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education

• Master's (Required)

Language

• English (Required)

Location

• Coimbatore, Tamil Nadu (Preferred)

Work Location: In person