Assistant General Manager- Ashok Leyland Service Centre

• *AGM – Service Operations (Ashok Leyland Authorized Service Centre)**

Location

Salem, Tamil Nadu

Job Type

Full\-time

Job Summary

We are seeking an experienced and dynamic **Assistant General Manager (AGM) – Service Operations** to lead and manage the overall service operations of an Ashok Leyland Authorized Service Centre. The candidate will be responsible for workshop profitability, customer satisfaction, manpower management, service quality, fleet customer management, and achievement of business targets.

Key Responsibilities

• Lead and manage day\-to\-day workshop operations.
• Achieve monthly service, labor, and spare parts revenue targets.
• Ensure customer satisfaction and effective complaint resolution.
• Manage Service Managers, Service Advisors, Technicians, and support staff.
• Develop fleet business and institutional customer relationships.
• Monitor workshop productivity, efficiency, and turnaround time.
• Ensure compliance with Ashok Leyland standards, SOPs, and audits.
• Control operational costs and improve profitability.
• Review MIS reports and drive continuous improvement initiatives.
• Ensure workshop safety, housekeeping, and statutory compliance.

Qualification

• Diploma / Bachelor's Degree in Automobile or Mechanical Engineering.
• MBA (Operations/Marketing) will be an added advantage.

Experience

• Minimum 10–15 years of experience in Commercial Vehicle Service Operations.
• Minimum 5 years in a managerial leadership role.
• Experience in Ashok Leyland \- Commercial Vehicle dealerships preferred.

Required Skills

• Workshop Operations Management
• Team Leadership \& People Management
• Fleet Customer Handling
• Business Development
• Budget \& Profitability Management
• Customer Relationship Management
• Service Process \& Quality Control

Salary \& Benefits

• Best in Industry
• Performance Incentives
• PF \& ESI
• Medical Insurance
• Mobile \& Travel Allowance
• Annual Performance Bonus

Preferred

• Immediate Joiners Preferred

Apply Now

• *Interested candidates can contact: 95147 44266**

or share their updated resume for further discussion

Pay: From ₹50,000\.00 per month

Benefits

• Cell phone reimbursement
• Food provided
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate

• Salem, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience

• Works Manager: 5 years (Required)

Location

• Salem, Tamil Nadu (Required)

Work Location: In person