Assistant Gold Operations Manager

• *About the Role:**

We are seeking a **Assistant Gold Operations Manager** with strong experience in the jewellery industry (gold \& silver). The ideal candidate should be well\-versed in handling precious metals, customer transactions, and managing branch\-level teams. You will be responsible for ensuring smooth daily operations, accurate evaluation, and a professional customer experience.

• *Key Responsibilities:**

• Oversee all **branch\-level operations** related to gold and silver transactions
• Strong understanding of systems, operational processes, and day\-to\-day branch operations.
• Good communication and interpersonal skills for effective coordination with staff, management, and other departments
• **Ability to manage staff rosters, shift scheduling, attendance, and daily manpower requirements**.
• Conduct or supervise **purity testing**, weighing, and valuation of gold/silver ornaments
• Ensure proper **handling, documentation, and security** of all precious metals
• Maintain **inventory control**, stock entry, and reconciliation
• Monitor daily customer flow and ensure a **smooth transaction process**
• Handle escalated customer queries and provide quick resolutions
• Train new staff and ensure all employees follow company SOPs

• *Required Skills \& Experience:**

• Min 4\-5 years of experience in **gold/silver operations**, preferably in the **jewellery** or **gold\-buying** industry
• Strong knowledge of **valuation techniques, purity testing, and hallmarking**
• Leadership and people management skills, with experience in handling a **team at branch level**
• Customer\-centric approach and excellent communication skills
• Good command of basic computer systems and MS Office
• Experience with gold\-buying software (if any) will be an added advantage

Job Type: Full\-time

Pay: ₹30,000\.00 \- ₹40,000\.00 per month

Benefits

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Application Question(s)

• How many years of Experience in jewelry line?

Location

• Gurugram, Haryana (Preferred)

Work Location: In person