Mercer invites applications for a full-time Assistant Manager in Corporate Operations, focused on Customer Success, based in Gurugram, Haryana. This operational role ensures the seamless delivery of services to corporate clients, directly contributing to client retention and satisfaction. Key responsibilities include overseeing day-to-day service operations, managing client inquiries and escalations, implementing process improvements to enhance efficiency, and monitoring key performance indicators to meet service level agreements. The position involves close collaboration with client management, consulting, and operations teams to ensure consistent service quality. The ideal candidate will have a background in operations within a professional services or B2B environment, strong problem-solving skills, and the ability to manage multiple priorities. Proficiency in data analysis and a proactive approach to identifying and resolving operational bottlenecks are highly valued.
Director - People Partner
Mercer · India