Assistant Manager - Customer Engagement (Agency)

### **About Axis Max Life**

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long\-term savings life insurance solutions through its multi\-channel distribution, including agency and third\-party distribution partners. It has built its operations over two decades through a need\-based sales process, a customer\-centric approach to engagement and service delivery, and a well\-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

• **\#ComeAsYouAre LGBTQIA\+ and PwD candidates of all ages are encouraged to apply***

• *Job Description**

Career Opportunities Job Code: IJP\-Executive Customer Engagement Position Executive No. of Positions 1 Department Operations Function Operations \- Agency Language English \& Regional Language Key Responsibilities:  Managing office administration assets and upkeep of the same.  Agents Contracting  New Business Processing  Banking of Initial \& Renewal Premium  Managing Petty cash \& vendor payments  Retention of Surrender Requests  Execution of all Service Requests \- Post Policy Issuance  Reverting on customer queries and complaints  Maintaining high NPS Scores  Life and Health Claims processing  Handling compliance issues.  Audit Rating Measure of Success:  Service to Delight\- 3Days  Customer Engagement \- 70%  Surrender Retention \- 68%  NPS\-85  100% Banking with 24 hours.  Vendor payment TAT should be \< 10 days  Surrender Requests \<1%  100 % Accuracy of POS requests  100 % Accuracy of Customer service  Zero Day upload of POS \& Claims Docs in FTP server.  Audit rating 2 Desired qualifications and experience:  Graduate / Post\-Graduate in any discipline.  2\-3 years experience handling front end customer services  Knowledge of service quality is required Knowledge and skills required:  Must be highly customer centric  Excellent communication skills  Good co\-ordination skills  Data management on Excel should be good

• *State**

Himachal Pradesh

• *Branch**

Kangra

• *Department**

Operations

• *Function**

Operations \- Agency

• *Posted On**

12\-Jun\-2026