Assistant Manager

InfosysMH, IN2d ago

Full-timevia indeed

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Job Description

Translate account level targets into daily weekly and monthly team plans capacity requirements and queue priorities
Allocate work balance volumes manage rosters and ensure coverage for critical activities and business continuity
Review dashboards for volume productivity quality ageing exceptions queries and payment readiness act on adverse trends
Own first level operational escalations and ensure timely communication action logs and closure evidence
Conduct performance coaching one to ones skill assessments role readiness succession and cross training plans
Ensure adherence to SOPs approval matrices segregation of duties payment controls and maker checker requirements
Lead root cause analysis and corrective preventive actions for errors missed SLAs duplicate payments and audit findings
Validate team reporting and provide concise performance narratives for operations governance
Partner with quality training transformation and technology teams to improve standardisation and automation adoption
Support recruitment interviews onboarding probation reviews and employee engagement activities
Maintain risk issue action dependency and training trackers for the assigned scope
Act as deputy to the operations manager for governance client calls and peak period delivery