Assistant Manager (O&M)

• *Position:**

Assistant Manager – Operations \& Maintenance (O\&M)

• *Job Summary:**

We are looking for a responsible and experienced Assistant Manager – O\&M to handle operations, maintenance coordination, client support, documentation, and team management activities from the Head Office. The candidate should have good knowledge of solar systems, electrical troubleshooting, customer coordination, and operational management.

• *Key Roles \& Responsibilities:**

• Handling customer complaints and ensuring timely resolution.
• Maintaining proper documentation of service reports, complaints, maintenance records, and client communications.
• AMC/CMC calling and coordination with clients for renewals and service scheduling.
• Maintaining office asset records and inventory details.
• Verification of electricity bills and explaining billing details to clients and the marketing team.
• Managing operational and client\-related data systematically.
• Fault identification and troubleshooting of electrical and solar system issues.
• Online monitoring of solar systems and tracking generation performance.
• Handling and coordinating O\&M team activities along with daily task allocation.
• Preparing and sharing rework quotations and coordinating client approvals.
• Payment follow\-up with clients after meter installation and project completion.
• Maintaining and updating survey records and site visit details.
• Distribution and collection of customer feedback forms.
• Maintaining attendance records of the O\&M department.
• Handover of commissioning files, warranty cards, and project documents to clients.
• Taking approval from Management/MD regarding quotations, service activities, and operational work.
• Using ERP software (OctaBees) for data uploading and operational management.

• *Required Skills:**

• Good communication and coordination skills
• Knowledge of solar systems and electrical troubleshooting
• Strong documentation and reporting skills
• ERP software handling knowledge preferred
• Ability to manage teams and client coordination effectively
• Basic knowledge of MS Excel and reporting

• *Qualification:**

• Diploma / B.Tech / BE in Electrical Engineering or related field

Experience

• Minimum 2–5 Years of experience in Solar O\&M or Electrical Operations

Pay: ₹300,000\.00 \- ₹350,000\.00 per year

Work Location: In person