Assistant Manager - Soft Services

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Assistant Manager – Soft Services

• *Location:** Hyderabad – Kokapet

Role Overview

JLL is hiring an Assistant Manager – Soft Services to manage and deliver high\-quality soft FM services for a leading IT client at our GAR, Hyderabad site. This role requires strong operational expertise, stakeholder management, and the ability to maintain global workplace standards in a fast\-paced corporate environment.

Key ResponsibilitiesSoft Services Operations

Manage end\-to\-end delivery of housekeeping, waste management, pest control, pantry services, and landscaping.

Ensure workplace readiness aligned with IT client expectations and global standards (clean desk, hygiene, and aesthetic upkeep).

Monitor service levels through regular inspections, audits, and checklists.

Vendor Management

Oversee vendor partners and ensure delivery as per contractual SLAs/KPIs.

Drive performance reviews, compliance checks, and continuous improvement initiatives.

Ensure optimum manpower deployment for 24/7 or shift\-based IT operations.

Client \& Stakeholder Management

Act as a single point of contact (SPOC) for all soft services\-related requirements.

Collaborate with client stakeholders (Admin, HR, IT teams) to ensure seamless operations.

Manage escalations effectively with quick turnaround times and high service orientation.

Workplace Experience

Enhance employee experience through high standards of cleanliness, hygiene, and service delivery.

Support employee engagement initiatives and workplace events in coordination with stakeholders.

Implement best practices to create a safe, efficient, and employee\-friendly environment.

Compliance \& Governance

Ensure adherence to health, safety, and environmental (HSE) standards.

Maintain audit readiness (internal/external) with proper SOPs and documentation.

Drive sustainability initiatives such as waste segregation, recycling, and green practices.

Reporting \& Cost Management

Track service metrics, prepare reports, and share insights with internal leadership and clients.

Support budgeting, forecasting, and cost optimization without compromising service quality.

Qualifications \& ExperienceBachelor’s degree in Hospitality, Facilities Management, or related discipline.

5–8 years of experience in facilities management, specifically in IT/ITES or corporate office environments.

Key Skills \& CompetenciesStrong vendor and stakeholder management experience in IT setups

Excellent communication and client\-facing skills

Ability to manage large teams and multi\-shift operations

Knowledge of global workplace standards and FM best practices

Proficiency in MS Office and FM tools (CAFM systems preferred)

Why Join JLLWork with a global leader managing premium IT/GCC workplaces

Strong career growth and learning opportunities within JLL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well\-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.