Total IT Global is a leading IT infrastructure services provider offering global holistic vendor\-agnostic hardware and managed service solutions. We work closely with our customers and undertake full accountability for their goals by providing end\-to\-end support at every stage of the IT hardware lifecycle i.e. from consulting, procurement, and maintenance support to Green Disposal and data destruction – all under one roof. Our objective is to provide bespoke \& cost\-optimized solutions for our customers while contributing to sustainability and playing our part in the Circular Economy. With ‘Nimble’, ‘Holistic’ and ‘Innovative’ as our core competencies, Total IT Global propagates agility and delivers service excellence to our customers comprising Global Multi\-National Companies across more than 128 countries worldwide.
At Total IT Global, we elevate your digital journey with cutting\-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data center’s. We partner with high\-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services for all their business needs, across the entire IT asset life cycle.
Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.
*Job Purpose**
The Assistant Project Manager will support the successful execution of IT service projects, focusing on EUC, desktop support, hardware maintenance, and infrastructure services. This role involves assisting in project delivery, vendor management, resource planning, and risk identification throughout the project lifecycle. The Assistant Project Manager will ensure adherence to Prince2/PMP methodologies, assist with budgeting, and coordinate with global customers and stakeholders for seamless project execution. The role also involves supporting senior management in project tracking, resource utilization, and ensuring timely project delivery within scope and budget.
*Roles \& Responsibilities**
In\-depth understanding of various IT service models (majorly EUC and hardware maintenance) like desktop support services, break fix, IMAC, Disposal, Hardware AMC of servers, Networks, telephone, Window migrations etc.
Expert of articulation of supplier/vendor/partner’s SOWs, SLA, Penalties.
Well versed in contract negotiations and project delivery
Well versed of desktop technologies and support models (like dedicated FTEs, Dispatch support, scheduled visits etc.)
Well versed of server, network and telephony equipment to plan and calculate proper sparing for hardware maintenance. Dell/HP/Major OEMs certified prepared
Accountability of project portfolios for area of scope/tracks assigned
Global customer handling as centre point of contact till complete delivery of project including billing of all vendors vis\-à\-vis to customer.
Identify critical project risks, and the overall resource utilization across the entire project life cycle. Support definition, sourcing, and placement of third\-party resources as needed
Ensure successful deployment of standard Project/ Program Management while executing the project
Resource mapping in windows migration projects. Managing resource utilization during project planning
Application Question(s)
We must fill this position urgently. Can you start immediately?
Ensure implementation of Prince 2/PMP process adherence during project executions
Support implementation of Global Project Management Methodology across various tracks
Identify and escalate critical project risk factors to key stakeholders through implementation and management of formal project risks
Work with senior management and business leaders to support transition/ transformation/ BAU projects and overall strategic initiatives
Review project portfolio and contents periodically and assess for linkage, support, and contribution to major goals and strategies
Act as a liaison between senior management, functional owners, and interdependent function to oversee progress and facilitate successful closure of project activities on schedule and within budget at both strategic and functional levels