We are seeking a Product \& Implementation Analyst to support the delivery, configuration, and continuous enhancement of our Investor Portal platform. This role plays a critical part in ensuring smooth client onboarding, high ‑ quality releases, and stable day ‑ to ‑ day (BAU) operations. The successful candidate will work closely with Product, Technology, QA, and Client Implementation teams across multiple jurisdictions. They will be detail ‑ oriented, technically comfortable, client ‑ focused, and proactive in improving processes — including leveraging AI tools to enhance efficiency and quality in daily work.
+ Support end‑to‑end implementation of the Investor Portal for new and existing clients
+ Configure portal features including user access, roles, dashboards, and primary contact mappings
+ Assist with client migrations, enhancements, and configuration changes
+ Maintain clear and accurate documentation for configurations, workflows, and client‑specific setups
+ Demonstrate strong capability in **using AI tools effectively in day‑to‑day work** (e.g., analysis, documentation, testing support, communication, and operational efficiency)
+ Proactively identify opportunities where **AI or automation can improve BAU processes** , reduce manual effort, and enhance turnaround times
+ Support the team in embedding **AI‑assisted ways of working** into routine product, implementation, and support activities
+ Continuously look for ways to streamline workflows, improve quality, and increase team productivity
+ Act as a key point of coordination between Product, Technology, QA, and Implementation teams
+ Participate in client and internal discussions to understand requirements and translate them into clear action items
+ Coordinate with regional and cross‑functional teams to ensure consistent and timely delivery
+ Support client queries and contribute to structured resolution of issues
+ Support QA and UAT cycles by validating requirements, test scenarios, and expected outcomes
+ Assist with regression testing during CAB and scheduled release cycles
+ Track defects, enhancements, and fixes through to resolution
+ Support go‑live readiness activities and post‑deployment validation
+ Support stable BAU operations for the Investor Portal platform
+ Maintain trackers for implementations, issues, enhancements, and operational tasks
+ Follow defined processes for incident management, change control, and production support
Contribute to continuous improvement of delivery and support processes
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+ Experience with Portals, Fund Administration systems, or FinTech platforms
+ Familiarity with integrations, data feeds, and role‑based access concepts
+ Exposure to CAB‑driven release cycles and structured change management
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