Associate SME - Unix & Linux ( UL1 )

Job Description

• *Education Qualification :**

Any Graduate

• *Certification :**

Technology \| RH254: Red Hat System Administration III Shell Scripting basics

Skills required are

Troubleshooting and Management: OS related issues,

OS Management \- Server build/ Decommissioning domain, creating scripts for daily/weekly tasks

Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets.

Triage: Generally the L3 is the final level of escalation for all Unix and Linux related issues. However in the event of an un\-resolved incident which is taking longer than expected, the L3 engineer is required to co\-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs

Process:

• Prepare RFCs and represent RFC in the CAB for approval of changes. Assign approved changes to L2 group to implement them
• Conduct repeat incident analysis to identify proactive problem tickets and work on the permanent fix for the issues
• Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.
• Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report),
• Follow\-through and execute the various Escalation Matrix (Vendor , Internal and Customer defined),
• Ensure tickets are closed post user/customer communication,
• Maintain inventory of Network equipment s and links,
• Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Unix and Linux (RHEL, Centos, Ubuntu, OEL)

• Configure and manage user accounts and groups
• Install, configure, and manage software packages and services
• Implement and manage file system permissions and security
• Configure basic networking and firewall settings
• Perform system monitoring and basic performance tuning

Location

IND\-KA\-Bengaluru\-Ecospace1B\-ML

Created On

21\-Oct\-2026