Back Office Customer Relationship & Sales Executive

• *About the Role**

We are looking for a ***responsible and energetic*** person to manage ***customer relationships, dealer follow\-ups, telecalling, contractor engagement and office customer support*** at Platinum Industries.

This is a **desk\-based business development role**, focused on staying connected with our existing 700\+ dealers, architects, interior designers, PMCs, builders and contractors, generating repeat business, promoting our products and schemes, and ensuring customers receive proper support from Platinum.

• *Key Responsibilities**

• Regularly call and follow up with existing Platinum dealers and customers.
• Inform dealers about **new products, schemes, price lists, special products, project solutions and promotional offers**.
• Generate repeat orders through informative and useful customer conversations.
• Promote high\-value and focus products, along with regular products such as tile adhesives, grouts, epoxy grouts, glass fibre, etc.
• Understand customer requirements, problems and complaints and ensure proper resolution.
• Maintain regular WhatsApp communication with dealers and contractors regarding relevant products, schemes and updates.
• ***Manage and follow up with contractors under “Ab Aayega Asli Maza”, Platinum's influencer/contractor engagement programme.***
• Explain the programme, loyalty benefits and products to contractors and encourage them to use Platinum/Sleek products.
• ***Invite contractors and important customers to the Platinum office for interaction and product understanding.***
• ***Assist customers with HukumSir.com(e\-commerce) registration and usage.***
• Assist customers with relevant digital platforms and product information.
• Attend to customers visiting the Platinum office and ensure they are properly guided and connected with the concerned team member.
• Record customer requirements, feedback, complaints, follow\-ups and business opportunities systematically.
• Share important market feedback with the management.
• Maintain proper daily records of calls, conversations, orders, follow\-ups, and pending actions.

Job Type: Full\-time

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Experience

• Work: 3 years (Preferred)

Work Location: In person