Sigma Process Controls, an industrial equipment trading company, requires a proactive Back Office Executive or Customer Support Executive to strengthen operations. The role involves managing day-to-day administrative tasks, accurate data entry, and meticulous record maintenance. You will oversee the CRM software, ensuring all customer information is current, and follow up on inquiries received via phone, WhatsApp, email, IndiaMART, and the company website. Coordination with customers regarding quotations, purchase orders, and dispatch status is key, along with performing telecalling and follow-ups. Strong organizational skills, attention to detail, and the ability to handle multiple administrative and support functions efficiently are crucial for this position.