The role of BPO Associate or Customer Service Executive at WORIVO INFOTECH is a full-time position based in Taratala, Kolkata, near Majherhat Railway Station. Core responsibilities involve managing a high volume of inbound and outbound customer calls, addressing a range of inquiries, issues, and service requests with consistent politeness and professionalism. You will be expected to meticulously update customer profiles and call logs within the system, strive to meet established daily and monthly performance metrics, and collaborate effectively with team members and supervisors. Complex problems should be escalated appropriately. Adherence to all company policies and procedures is essential. Successful candidates must possess strong English communication skills, fundamental computer proficiency, and excellent listening and problem-solving abilities. A friendly, customer-centric attitude and flexibility to work in rotational shifts are key requirements for this position.