Amelia is assembling a team of detail-oriented and technologically adept Non-Voice Executives for its BPO unit in Karnataka. The role is centered on providing comprehensive customer support through written mediums—email and live chat—without any phone-based duties. The executive becomes the primary resolution point for a high volume of incoming customer queries. Key responsibilities include swiftly identifying client needs, troubleshooting problems using internal resources and databases, and delivering precise solutions. Absolute accuracy in logging all correspondence details into the CRM system for future reference is mandatory. A critical aspect is the capability to concurrently manage two to three live chat sessions while consistently meeting aggressive response time targets. Success demands strong multitasking abilities, technical comfort, and a commitment to maintaining high service quality in a backend support capacity.
Scholarb Academy · Remote