BPO Team Leader

• *Responsibilities**

· Create an inspiring team environment with an open communication culture

· Set clear team goals

· Delegate tasks and set deadlines

· Oversee day\-to\-day operation

· Monitor team performance and report on metrics

· Motivate team members

· Discover training needs and provide coaching

· Listen to team members’ feedback and resolve any issues or conflicts

· Recognize high performance and reward accomplishments

· Encourage creativity and risk\-taking

· Suggest and organize team building activities

• *Requirements and skills**

· Proven work experience as a team leader or supervisor

· In\-depth knowledge of performance metrics

· Good PC skills, especially MS Excel

· Excellent communication and leadership skills

· Organizational and time\-management skills

· Decision\-making skills

· Degree in Management or training in team leading is a plus

Job Type: Full\-time

Pay: ₹17,000\.00 \- ₹20,000\.00 per month

Benefits

• Health insurance

Ability to commute/relocate

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education

• Higher Secondary(12th Pass) (Required)

Experience

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 2 years (Required)

Language

• Hindi (Preferred)

Work Location: In person