Branch Manager

\# Branch Manager – CM Interior Solutions

\#\# Job Roles \& Responsibilities

The Branch Manager is responsible for the \*\*complete management, performance, profitability and growth of CM Interior Solutions branch operations\*\*. The role requires end\-to\-end ownership from sales enquiry and quotation through procurement, delivery, installation, collection and after\-sales service.

\#\#\# 1\. Branch Operations \& Administration

\* Manage complete day\-to\-day branch operations and ensure smooth functioning of all activities.

\* Plan, assign and review daily responsibilities of the showroom, sales and support teams.

\* Ensure branch discipline, attendance, reporting and operational standards.

\* Identify operational issues, delays and bottlenecks and take immediate corrective action.

\* Ensure proper coordination between Sales, Design, Purchase, Accounts, Delivery and Installation teams.

\#\#\# 2\. AFC Coordination \& Relationship Management

\* Act as the primary point of contact between CM Interior Solutions and AFC.

\* Manage all AFC communications, product enquiries, quotations, order coordination and commercial discussions.

\* Maintain a professional and strong business relationship with the AFC management and support teams.

\* Follow up on pending quotations, product information, technical clarifications and order updates.

\* Escalate critical issues and ensure timely closure.

\#\#\# 3\. Quotations, Pricing \& Negotiations

\* Review all quotations before submission to clients.

\* Manage pricing, revisions, value engineering and commercial negotiations.

\* Negotiate special pricing, project discounts and commercial terms with AFC.

\* Ensure transportation, installation, taxes and other project\-related costs are properly considered.

\* Maintain the required gross profit and contribution margin on every order.

\* Avoid unauthorized discounts and margin leakage.

\* Maintain proper records of quotation revisions and final negotiated values.

\#\#\# 4\. Product Selection \& Furniture Solutions

\* Understand client requirements and recommend suitable office furniture solutions.

\* Coordinate product selection, models, finishes, colours and specifications.

\* Support the team in workstation, cabin, conference, seating and storage furniture selection.

\* Coordinate custom furniture requirements with AFC and other approved vendors.

\* Ensure proposed products meet client requirements, budget and project specifications.

\* Verify final product schedules and quantities before order placement.

\#\#\# 5\. Sales, Leads \& Business Development

\* Monitor all incoming enquiries and sales leads.

\* Ensure every lead is assigned, attended and followed up on time.

\* Review daily lead status, quotations, negotiations and expected closures.

\* Drive the sales team to achieve monthly and annual sales targets.

\* Personally handle key clients, high\-value enquiries and critical negotiations.

\* Develop relationships with architects, interior designers, project managers, procurement teams and corporate clients.

\* Identify new business opportunities and support branch growth.

\#\#\# 6\. Profitability \& Commercial Control

\* Take responsibility for branch sales, gross profit and overall profitability.

\* Review the profitability of every major quotation and confirmed order.

\* Monitor purchase cost, selling price, discounts, transportation and installation costs.

\* Identify margin deviations and take corrective action before order confirmation.

\* Review branch overheads and control unnecessary operational expenses.

\* Submit monthly profitability and performance analysis to management.

\#\#\# 7\. Purchase Orders \& Procurement

\* Review confirmed orders and ensure accurate purchase order preparation.

\* Coordinate procurement with AFC and other approved suppliers.

\* Verify product models, specifications, quantities, prices and delivery terms before PO release.

\* Monitor advance payments and commercial requirements for procurement.

\* Ensure there are no incorrect, duplicate or unauthorized purchases.

\* Maintain proper procurement tracking for every confirmed order.

\#\#\# 8\. Stock, Production \& Order Tracking

\* Monitor available stock, incoming materials and committed stock.

\* Track AFC production status and supplier order progress.

\* Maintain an updated order tracker covering procurement, production, dispatch and delivery.

\* Follow up proactively to avoid project and delivery delays.

\* Inform clients and internal teams immediately of any expected delays or changes.

\* Conduct periodic stock reviews and identify slow\-moving or damaged products.

\#\#\# 9\. Dispatch, Delivery \& Installation

\* Plan and coordinate product dispatch and delivery schedules.

\* Ensure site readiness is confirmed before material delivery.

\* Coordinate installation teams and project/site representatives.

\* Monitor installation quality, completion timelines and pending works.

\* Ensure delivery challans, installation records and completion confirmations are properly maintained.

\* Close all installation\-related issues within the agreed timeline.

\#\#\# 10\. Client \& Project Coordination

\* Coordinate directly with clients, architects, designers, consultants and project teams.

\* Attend important client meetings and project discussions.

\* Ensure clear communication regarding product specifications, delivery timelines and commercial terms.

\* Manage client expectations professionally.

\* Resolve escalations, complaints and coordination issues without unnecessary management intervention.

\* Maintain strong long\-term client relationships.

\#\#\# 11\. Showroom \& Team Management

\* Take complete responsibility for showroom presentation and daily functioning.

\* Ensure products, samples, catalogues and displays are properly maintained.

\* Lead and monitor the performance of showroom designers, sales executives and branch support staff.

\* Set individual sales and activity targets.

\* Conduct regular performance reviews and provide necessary guidance.

\* Ensure the team has proper product knowledge and sales presentation skills.

\* Identify training and manpower requirements.

\#\#\# 12\. Accounts, Collections \& Payment Coordination

\* Coordinate with Accounts regarding client invoices, collections and outstanding payments.

\* Monitor receivables and ensure timely payment follow\-ups.

\* Review payment terms before confirming orders.

\* Ensure procurement and vendor payment requirements are communicated to Accounts in advance.

\* Monitor supplier payables related to branch operations.

\* Provide accurate collection forecasts and payment requirements.

\* Take active responsibility for reducing overdue receivables.

\#\#\# 13\. Damages, Shortages \& After\-Sales Service

\* Handle product damages, shortages and incorrect supplies.

\* Coordinate replacements and rectification with AFC and suppliers.

\* Manage warranty claims and after\-sales service requests.

\* Maintain proper records of complaints, claims and resolutions.

\* Ensure client complaints are acknowledged and resolved within defined timelines.

\* Conduct root\-cause reviews for repeated issues.

\#\#\# 14\. Reporting \& Management Review

\* Submit daily branch activity and sales updates.

\* Provide weekly reports covering leads, quotations, sales, procurement, deliveries, collections and pending issues.

\* Prepare monthly branch performance reviews.

\* Report sales target vs achievement, gross profit, collections and outstanding receivables.

\* Highlight critical risks, delays and management decisions required.

\* Maintain accurate and transparent branch data for management review.

\#\# Core Responsibility

Complete ownership of CM Interior Solutions branch performance—from enquiry, product selection and quotation to negotiation, procurement, delivery, installation, collection, after\-sales service and profitability.

The Branch Manager is ultimately accountable for branch sales, operational efficiency, team performance, client satisfaction, financial discipline, profitability and sustainable business growth.

Qualification: Post Graduation in any discipline

Pay: ₹30,000\.00 \- ₹40,000\.00 per month

Work Location: In person