**Customer Service:** Act as the first point of contact to handle customer inquiries, complaints, and requests via phone, email, or in person.
**Sales and Acquisition:** Find and acquire new customers through open market sales, telecalling, or following up on leads.
**Product Promotion:** Introduce and promote the products, such as Gold Loan, Fixed Deposit, Recurring Deposit, Hospy Cash, Health Insurance
**Relationship Management:** Build and maintain strong relationships with customers to ensure satisfaction and retention.
**Target Achievement:** Work to achieve sales targets and contribute to the business's growth.
**Compliance and Documentation:** Ensure all sales and customer interactions comply with regulatory requirements and company policies. Maintain customer records and update the CRM system.
Required skills and qualifications
**Communication:** Excellent verbal and written communication skills are essential for interacting with customers.
**Customer Interaction:** A friendly, patient, and empathetic approach to customer service.
**Sales Aptitude:** Willingness to engage in sales activities and meet sales goals.
**Education:** Any degree
**Experience:** NBFCs, Nidhi, ex\-bankers, or insurance are often preferred, but freshers may be considered.