Branch Manager

• *Job Title:** Branch Manager

• *Organization:** NFAD Society
• *Working Hours:** 9:30 AM – 5:30 PM
• *Job Location:** Thriprayar (In\-person)

• *Job Description**

NFAD Society is seeking an experienced and result\-oriented **Branch Manager** to manage overall branch operations with a strong focus on **business development, sales growth, and team management**. The Branch Manager will be responsible for achieving business targets, ensuring operational efficiency, and maintaining customer satisfaction.

• *Key Responsibilities Branch Operations Management**

• Manage daily branch operations and ensure smooth functioning
• Ensure compliance with NFAD Society policies, procedures, and guidelines
• Monitor office discipline, punctuality, and staff performance
• Maintain accurate records, files, and branch reports
• Ensure proper customer service and grievance handling

• *Business Development \& Sales**

• Drive business growth and achieve monthly and annual sales targets
• Develop and implement local marketing and sales strategies
• Increase membership, loan business, and overall portfolio growth
• Identify new business opportunities and expand customer base
• Conduct customer meetings, promotions, and field visits when required
• Monitor sales performance of staff and provide guidance to achieve targets

• *Team Management \& Leadership**

• Lead, motivate, and supervise branch staff
• Allocate duties and monitor employee productivity
• Provide training and support to improve sales and service quality
• Conduct performance reviews and report to higher management

• *Loan \& Financial Oversight**

• Oversee loan processing, documentation, and approvals as per policy
• Ensure loan recovery, follow\-ups, and portfolio quality
• Monitor cash handling, accounts coordination, and daily transactions
• Ensure accuracy in MIS and financial reporting

• *Reporting \& Coordination**

• Prepare and submit daily, weekly, and monthly business reports
• Coordinate with Head Office, Operations, Accounts, and Management
• Ensure timely communication and implementation of management decisions

• *Skills \& Requirements**

• Proven experience in branch management or business operations
• Strong sales, marketing, and leadership skills
• Good communication and customer handling ability
• Knowledge of financial services / cooperative / NBFC operations preferred
• Basic computer and reporting knowledge
• Target\-oriented, disciplined, and responsible

Job Types: Full\-time, Permanent

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Benefits

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person