Call Center Executive

• *Key Responsibilities**

• Handle inbound and outbound calls from prospective and existing clients.
• Communicate with clients in multiple languages to understand their requirements and provide appropriate assistance.
• Follow up on leads generated through digital marketing campaigns, social media, and website inquiries.
• Schedule appointments and coordinate consultations with doctors or aesthetic specialists.
• Provide basic information about aesthetic treatments, skincare services, laser procedures, and cosmetic services, in line with approved clinic guidelines.
• Follow up with clients regarding appointments, consultations, and treatment inquiries.
• Maintain accurate customer records, call logs, and follow\-up details in the CRM system.
• Convert inquiries into confirmed appointments through professional communication and effective follow\-ups.
• Handle customer questions, concerns, and complaints politely and professionally.
• Coordinate with the front desk, sales, and clinical teams to ensure smooth customer service.
• Maintain client confidentiality and follow clinic policies and communication standards.
• Achieve targets related to call quality, appointment bookings, lead conversion, and customer satisfaction.

• *Required Skills and Qualifications**

• 1–4 years of experience in a call center, customer support, telecalling, or patient coordination role.
• Experience in an aesthetic clinic, dermatology clinic, cosmetic center, or healthcare industry is preferred.
• Fluency in multiple languages, such as English, Tamil, Telugu, Kannada, Hindi, or Malayalam, depending on business requirements.
• Excellent verbal communication and interpersonal skills.
• Strong customer\-handling, persuasion, and follow\-up skills.
• Basic computer knowledge and familiarity with CRM software.
• Ability to manage multiple inquiries and follow\-ups efficiently.
• Professional attitude, patience, and a customer\-centric approach.

• *Preferred Candidate Profile**

• Candidates with experience in aesthetic clinics, skin and hair clinics, laser treatment centers, or cosmetic healthcare services.
• Experience in lead conversion and appointment booking.
• Ability to communicate confidently with clients from diverse backgrounds.
• A pleasant telephone manner with strong listening and relationship\-building skills.

Pay: ₹20,000\.00 \- ₹35,000\.00 per month

Work Location: In person