As a Call Center Executive at Sri Shankara Cancer Hospital and Research Centre in Karnataka, you will manage incoming and outgoing communications professionally. Duties include answering calls from patients and visitors promptly, scheduling and adjusting appointments for doctors and diagnostics, and providing information on hospital services, timings, and billing. You will address complaints, escalate issues as needed, and make outbound calls for confirmations, follow-ups, feedback, and health campaigns. Accurate record-keeping in the Hospital Information System (HIS) is essential, along with coordinating across clinical and non-clinical departments to resolve concerns. Compliance with hospital policies, patient confidentiality, and data privacy is mandatory. This role requires excellent communication, patience, and efficiency in a healthcare environment.