Ashpa Global Services Pvt. Ltd. seeks a Calling Team Leader for our Nagpur center. This full-time leadership role involves managing a team of calling executives who handle outbound or inbound communication campaigns. You will be responsible for achieving team targets, monitoring call quality, and providing on-the-floor coaching to enhance performance. Key tasks include analyzing call metrics, scheduling shifts, and implementing strategies to improve productivity and conversion rates. The ideal candidate demonstrates strong motivational skills, has experience in a similar call center leadership position, and possesses excellent analytical abilities to interpret campaign data. You will play a pivotal role in driving team morale and ensuring we meet our business objectives through effective calling operations.