Chat Customer Support Executive

• *Chat Customer Service Executive**

• *Key Responsibilities**

• Answer incoming communications from customers via chat.
• Connect with customers to resolve issues using written communication only.
• Maintain a high level of professionalism and empathy while addressing customer inquiries.
• Document customer interactions and feedback accurately.
• Collaborate with team members to improve customer service processes.

• *Qualifications**

• **Education**: Preferably graduates; however, candidates with a minimum qualification of Class 12th and at least 1 year of relevant experience may also be considered.
• **Experience**: Prior experience in customer service or related fields is an advantage.
• **Communication Skills**: Excellent command of English, both written and verbal.
• **Availability**: Willingness to work in a rotational shift environment, including nights and weekends.
• **Location**: Must be willing to work from the office.
• **Other**: Candidates must not be currently pursuing any course or education.

• *Technical Skills**

• Basic computer proficiency is mandatory.
• Familiarity with chat support tools is a plus.

Pay: ₹26,000\.00 \- ₹38,000\.00 per month

Experience

• Customer support: 1 year (Required)

Location

• Ahmedabad, Gujarat (Required)

Work Location: In person