Chat Support Executive

Arihant WebtechBengaluru1d ago

Full-timevia scraped

Required Skills

salesforce

Job Description

An Email Support Executive is a specialized customer service professional who manages communication with clients primarily through written correspondence. Unlike voice\-based roles, this position focuses on providing **asynchronous support**, allowing for detailed troubleshooting and a clear paper trail of interactions. \[1, 2, 3, 4, 5]**Core Responsibilities**

**Inquiry Management:** Resolving user issues, queries, and concerns with clear, effective, and professional writing.
**Issue Resolution:** Troubleshooting product or service problems by identifying root causes and offering step\-by\-step solutions.
**Record Keeping:** Maintaining accurate logs of customer interactions, transactions, and feedback within a database or CRM.
**Escalation:** Coordinating with technical or product teams for complex cases that cannot be resolved at the first level.
**Performance Metrics:** Adhering to strict timelines to meet daily productivity targets, such as **emails per hour** and **first\-contact resolution** rates. \[1, 2, 3, 4, 5, 6, 7, 8]

**Communication:** Exceptional written communication and email etiquette are mandatory.
**Typing Speed:** Many roles require a typing speed of at least **50–70 WPM** to handle high volumes efficiently.
**Technical Savvy:** Proficiency in customer support software like Zendesk, Freshdesk, or Salesforce.
**Education:** Typically requires a High School diploma or a Bachelor’s degree, depending on the complexity of the service.
**Soft Skills:** High levels of patience, empathy, and the ability to work under pressure in fast\-paced environments.
Age criteria 18 to 29 years

Chat Support Executive

Required Skills

Job Description

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