Chat Support Executive

chat support executive is the front\-line digital representative of a company. They assist customers in real\-time, handling product questions, troubleshooting issues, and managing escalations. Because they juggle multiple concurrent text\-based conversations, they require exceptional typing speed, multitasking abilities, and written communication skills.

:Core Responsibilities

• **Real\-Time Assistance:** Respond promptly to customer inquiries via live chat platforms, helping with product selection, account management, and order tracking.
• **Issue Resolution:** Troubleshoot technical problems, guide users through solutions, and process product returns, exchanges, or refunds.
• **Multitasking:** Manage 3 to 5 active chat conversations simultaneously while maintaining accurate, professional, and empathetic communication.
• **Information Delivery:** Educate customers on company policies, pricing, and service features clearly and accurately.
• **Ticket Documentation:** Log accurate records of every chat interaction into the company's Customer Relationship Management (CRM) or ticketing systems.
• **Escalations:** Identify complex or unresolved technical and billing issues and route them to the appropriate senior teams or departments.
• Age criteria 18 to 29 years

Key Performance MetricsTo ensure high\-quality service, performance is typically measured using the following key indicators:

• *First Contact Resolution (FCR):** Solving the customer's problem during the first chat session.

Pay: ₹15,582\.17 \- ₹32,493\.03 per month

Work Location: In person