Chat Support Executive

Chat Support Executive acts as the primary written point of contact for a company. Their primary role is to engage with customers via live chat, troubleshoot issues, answer product questions, and ensure a seamless, satisfying experience while managing multiple conversations simultaneously. \[1, 2, 3]Core Responsibilities

• **Customer Assistance:** Respond to real\-time inquiries regarding products, services, orders, and account management through messaging platforms.
• **Multitasking:** Manage multiple chat conversations simultaneously while maintaining accurate, professional, and quick responses.
• **Problem Solving:** Troubleshoot technical issues, guide users through step\-by\-step solutions, and explain product features.
• **Escalations:** Identify complex or unresolved problems and smoothly escalate them to senior staff or specialized technical departments.
• **Record Keeping:** Log and update customer interactions, complaints, and resolution details into the company's CRM system.
• **Feedback Collection:** Gather customer feedback and feature requests, sharing insights with internal Marketing, Sales, or Product teams.

Key Skills Required

• **Written Communication:** Excellent typing speed, grammar, and the ability to maintain an empathetic, polite tone.
• **Time Management:** Strong ability to prioritize, research, and respond within strict Key Performance Indicators (KPIs) like First Response Time (FRT)

Pay: ₹16,264\.19 \- ₹32,508\.40 per month

Work Location: In person