non voice process

• *Non\-Voice Process** role involves resolving customer inquiries, managing data, and providing technical support entirely through text\-based platforms (emails, live chat, or ticketing systems) rather than over the phone.

Core Responsibilities

• **Email \& Chat Support:** Respond to customer queries, resolve complaints, and troubleshoot issues in a timely and professional manner.
• **Data Processing \& Administration:** Perform back\-office operations, data entry, and documentation with high accuracy.
• **Ticket Management:** Update, track, and close customer service tickets within CRM software.
• **Process Adherence:** Meet specific quality, response time (SLA), and resolution targets set by the company.

Key Skills Required

• **Written Communication:** Exceptional grammar, spelling, and typing proficiency, along with the ability to convey empathy clearly in text.
• **Computer Proficiency:** Familiarity with CRM systems, ticketing tools, and basic spreadsheet/database software.
• **Attention to Detail:** High accuracy in processing information and entering data.
• **Multitasking:** Ability to handle multiple chat windows or support emails simultaneously without compromising quality
• Age criteria 18 to 29 years

Pay: ₹13,450\.94 \- ₹34,988\.63 per month

Work Location: In person