Chat Support Executive

Chat Support Executive assists customers, resolves complaints, and answers product questions in real\-time via text on company websites, apps, or messaging platforms. They typically manage multiple conversations simultaneously while ensuring high satisfaction and accurate documentation of each interaction. Indeed \+2Core Responsibilities

• **Issue Resolution:** Troubleshoot technical issues and guide customers through step\-by\-step solutions while maintaining a friendly, professional tone.
• **Inquiry Handling:** Answer questions about pricing, order tracking, returns, and product availability.
• **Multi\-tasking:** Manage several live chats at once without compromising the quality or speed of responses.
• **Documentation:** Keep accurate records of customer conversations and feedback in customer support software.
• **Escalation Management:** Identify complex or unresolved issues and route them to the appropriate floor supervisor or specialized team.
• **Cross\-Selling:** Suggest relevant upgrades, products, or services that align with the customer's needs, if applicable.
• Age criteria 18 to 29 years

Job Types: Full\-time, Part\-time, Fresher