Chat Support Executive - Non Voice Process

• *Chat Support Executive – Non\-Voice Process**

• *Job Location:** Ahmedabad, Gujarat \| Work from Office
• *Employment Type:** Full\-Time
• *Interview Mode:** Walk\-in
• *Salary:** ₹26,000 – ₹38,000 CTC per month

• *About the Role**

We are looking for **Chat Support Executive** to join our Customer Experience team. This opportunity is open to **both freshers and experienced candidates** who have strong written communication skills, good computer knowledge, and a customer\-focused approach.

The selected candidates will interact with customers through digital communication channels, understand their concerns, provide appropriate solutions, and ensure a smooth and professional customer experience.

Key Responsibilities

• Handle customer queries through **chat, email, text, and social media platforms**.
• Understand customer concerns and provide accurate and timely resolutions.
• Assist customers with information related to products, services, and processes.
• Maintain high standards of **written English, grammar, spelling, and professional communication**.
• Handle customer complaints with patience, empathy, and professionalism.
• Record customer interactions and maintain accurate customer information.
• Follow company policies, processes, and quality standards.
• Achieve assigned **quality, productivity, response\-time, and customer satisfaction targets**.
• Coordinate with internal teams whenever required to resolve customer concerns.
• Manage multiple conversations simultaneously while maintaining accuracy and service quality.

• *Eligibility \& Requirements**

• Minimum qualification: **12th Pass / Diploma or equivalent**; graduates are preferred.
• **Freshers are welcome to apply.**
• Previous experience in customer service, chat support, BPO, or customer experience will be an added advantage.
• Excellent **written English and grammar skills**.
• Good typing speed and basic computer proficiency.
• Strong problem\-solving and attention\-to\-detail skills.
• Ability to multitask and handle multiple customer conversations.
• Willingness to work in **rotational shifts**, including nights, weekends, and holidays.
• **Candidates must be willing to relocate to Ahmedabad and work from the office.**

• *What We Offer**

• Comprehensive training and onboarding support.
• Opportunities for learning and professional development.
• Career growth and internal advancement opportunities.
• Supportive and professional work environment.
• Opportunity to strengthen customer service and communication skills.
• Long\-term career opportunities in the Customer Experience and Support domain.

• *Who Can Apply?**

This opportunity is ideal for **freshers and experienced professionals** who have strong written communication skills, basic computer knowledge, a customer\-oriented mindset, and are willing to relocate to Ahmedabad.

• *Interested candidates can apply now and take the next step toward building a career in Customer Experience and Support.**

Pay: ₹26,000\.00 \- ₹38,000\.00 per month

Application Question(s)

• What is your current age?
• Are you comfortable with Makarba, Ahmedabad, Gujarat Location?
• Are you comfortable with rotational shifts and rotational week offs?
• Rate your English communication on a scale of 1 to 10\.

Good

Very Good

Excellent

• Are you pursuing any degree/course?

Work Location: In person