Chief Manager - Renewals

### **About Axis Max Life**

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long\-term savings life insurance solutions through its multi\-channel distribution, including agency and third\-party distribution partners. It has built its operations over two decades through a need\-based sales process, a customer\-centric approach to engagement and service delivery, and a well\-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

• **\#ComeAsYouAre LGBTQIA\+ and PwD candidates of all ages are encouraged to apply***

• *Job Description**

• *Job Description**
• ------------------

• *Job Title** Chief Manager \- Business Planning \& Analytics **Location** Gurgaon 90C

• *Department** Operations \- Renewals **Function** Operations

• *Reporting to** AVP –Renewals **Band** 4B **Key Responsibilities:**

Lead the end\-to\-end business planning process for renewals collections, and surrender management verticals.

Define annual and quarterly plans in alignment with business goals, regulatory requirements, and market dynamics.

Perform gap analysis and define corrective actions based on forecast vs actual performance

Build and maintain advanced dashboards and reports (MIS) tracking key performance indicators (KPIs) of Call centre like persistency ratio, surrender rates, lapse ratio, renewal collections, and onboarding exceptions.

Analyze customer behavior patterns, risk profiles, and policy trends using predictive analytics models to enhance targeting strategies.

Provide actionable insights to influence strategy and decision\-making across collection and retention functions

Perform root\-cause analysis of surrender cases and design data\-driven interventions to reduce voluntary surrenders.

Identify and flag vulnerable or high\-risk policy cohorts for early engagement.

Monitor persistency trends and design focused retention campaigns leveraging propensity models.

Analyze collections performance at a granular level (product\-wise, channel\-wise, cohort\-wise).

Recommend strategies to improve agent and customer engagement based on analytics output.

Support digital initiatives like Autopay win\-back models, Humanoid BOT targeting, and customer segmentation models.

Monitor onboarding workflows for anomalies and deviations, including KYC compliance, policy issuance timelines, and system\-generated vs manual exceptions.

Establish control frameworks to reduce onboarding errors and drive process improvements.

Collaborate with Operations and Risk teams to mitigate early\-stage leakage **Measure of Success:**

Improvement in Persistency Ratio

Reduction in Surrender Rates (Voluntary \& Involuntary)

Onboarding Exception Ratio

Accuracy \& Timeliness of MIS Reports

Predictive Model Accuracy \& Effectiveness

Impact of Data\-driven Interventions (collections uplift, early warning score models)

Reduction in manual effort through automation \& digital tools

• *Desired qualifications and experience:**

Postgraduate in Statistics, Business Analytics, Actuarial Science, Finance, or equivalent discipline

Additional certifications in Data Science, Analytics, or Business Intelligence preferred

8–12 years of work experience in Analytics, Business Planning, or Performance Management, ideally in Insurance or BFSI domain

Proven track record of leading analytics teams to drive business decisions and measurable outcomes

Experience in working with large datasets and translating complex analytics into simple business narratives

Strong analytical mindset with expertise in Business Intelligence tools (Power BI, Tableau, Excel, SQL)

Deep understanding of Life Insurance business, especially renewals, persistency, surrender, and onboarding processes

Hands\-on experience in statistical modeling, predictive analytics, and propensity scoring

Good knowledge of data governance, process control frameworks, and compliance requirements

Strong problem\-solving aptitude and ability to translate data into actionable business strategies

Excellent communication and stakeholder management skills

Exposure to RPA, AI/ML tools, and digital analytics solutions will be an added advantage

Detail\-oriented, structured thinker with the ability to manage multiple projects **About Axis Max Life Insurance**

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long\-term savings life insurance solutions through its multi\-channel distribution, including agency and third\-party distribution partners. It has built its operations over two decades through a need\-based sales process, a customer\-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023\-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com

• **\#ComeAsYouAre LGBTQIA\+ and PwD candidates of all ages are encouraged to apply***

• *State**

Home Office

• *Branch**

Gurugram \-90C

• *Department**

Operations

• *Function**

Operations \- Renewals

• *Posted On**

03\-Jun\-2026