City Operations Manager (EV Fleet)

• *Job Summary**

Own end\-to\-end performance of the assigned city: fleet deployment, utilization, uptime, rider operations, customer SLAs, collections, operating cost, people, vendors, compliance and asset protection. The manager converts city targets into disciplined daily execution and timely corrective action.

• *Key Responsibilities**

• Prepare and deliver city launch, ramp\-up and weekly deployment plans by client, hub, rider segment and vehicle availability.
• Run daily fleet control: vehicle allocation, rider attendance, shift readiness, idle\-asset action, returns, recoveries and exception escalation.
• Maintain fleet uptime through preventive maintenance planning, breakdown prioritization, technician productivity, OEM coordination and parts availability.
• Onboard riders and field partners with complete KYC, agreements, deposits/authorizations where applicable, vehicle handover records, training and safety briefing.
• Own B2B client operating rhythm, service\-level reviews, issue resolution and accurate deployment/billing inputs; protect partner relationships without weakening asset controls.
• Track revenue drivers, rentals, collections, overdue cases, waivers, city operating cost and unit economics; obtain approval before commercial exceptions.
• Protect vehicles, batteries, chargers, GPS devices and documents through daily visibility, geofence/exception monitoring, incident reporting, recovery and insurance/police processes.
• Recruit, roster, coach and review the city team; set daily priorities, conduct huddles, enforce SOPs and address attendance or performance gaps promptly.
• Manage workshops, towing, parking/yard, charging/swapping and other local vendors against price, quality, safety and turnaround SLAs.
• Publish accurate daily, weekly and monthly dashboards; identify root causes, assign owners and close corrective actions by due date. Ensure compliance with company SOPs, contracts, applicable transport/local requirements, safety standards, data privacy and audit controls.

• *Required Skills**

• Graduate or relevant Diploma; MBA/PG qualification in Operations, Supply Chain or Business is preferred but not mandatory.
• 3\-6 years in fleet, last\-mile delivery, mobility, logistics, vehicle rental, field service or hub operations, including at least 1 year of team handling.
• Evidence of managing daily operational KPIs, customer escalations, vendor SLAs, collections/costs and distributed field teams.
• Strong Excel/Google Sheets and dashboard ability; comfortable reconciling vehicle\-level, rider\-level and financial data.
• Clear communication in Hindi or English and the local language; valid driving licence and willingness to travel extensively within the city.

Pay: Up to ₹42,000\.00 per month

Work Location: Hybrid remote in Patna, Bihar