Client Relations Manager – Architecture & Interior Design

• *Experience Required:** 2–3 Years
• *Industry:** Architecture \& Interior Design
• *Gender:** Women Only

As a Customer Relationship Manager, you will play a pivotal role in ensuring our clients have a positive and satisfying experience throughout their entire project journey. You will serve as the primary point of contact for clients, addressing their needs, resolving issues, and fostering strong relationships.

• *Key Responsibilities:**

* Client Communication

• Maintain regular communication with clients, providing updates on project progress, addressing inquiries, and resolving concerns in a timely and professional manner.
• Proactively identify potential issues and take steps to prevent them from escalating.
• Relationship Building:
• Foster strong relationships with clients by building trust, understanding their needs, and exceeding their expectations.
• Conduct regular client satisfaction surveys and feedback sessions to gather insights and identify areas for improvement.
• Project Management Support:
• Collaborate with the project management team to ensure smooth project execution and timely delivery.
• Coordinate with internal teams (designers, architects, contractors) to address client requests and resolve issues.
• Issue Resolution:
• Act as the primary point of contact for client complaints and concerns.
• Conduct thorough investigations and implement effective solutions to resolve issues promptly and satisfactorily.
• Customer Service Training:
• Provide customer service training to team members to ensure consistent delivery of high\-quality service.
• Performance Tracking:
• Monitor key performance indicators (KPIs) related to customer satisfaction, such as Net Promoter Score (NPS) and customer churn rate.
• Analyze data to identify trends and opportunities for improvement.

• *Requirements**

• Bachelor's degree in business administration, customer service, or a related field.
• Minimum 2 years of experience in customer relationship management or a similar role.
• Strong interpersonal and communication skills, both verbal and written.
• Excellent problem\-solving and conflict resolution abilities.
• Ability to build rapport and trust with clients.
• Strong organisational and time management skills.
• Proficiency in customer relationship management (CRM) software.

Benefits

• Paid sick time
• Paid time off

Work Location: In person